On Wed, Sep 16, 2009 at 6:58 AM, venugopala <[email protected]>wrote:
> Hi, > > One more known issue is existing : > http://track.sipfoundry.org/browse/XX-4869 > > To get back sign in, the work around is : Remove those signed out agents > from ACD , activate the ACD server, again add those agents back to ACD and > activate the ACD server once again. > > Thanks, > Venu > > I'm having the same problem as XX-4869 with an ISO build 4.0.2-016420. I've tried the mentioned work arounds, but I'm getting a "ACD server configuration Error" in the jobs list when I activate the ACD. I enabled the debug logs, but I can't really see anything that points to why it's giving the error. Which log file should I be looking at to give me a clue? I've tried every possible combination of activation/delete/adds/reboots/restart services/ etc... I have many 4.0.1 systems configured the exact same without any problems. some strange things I see in the sipxacd.log file: after removing all agents from ACD queue AND deleting the actual user completely from the PBX AND restarting all of the services I still see messages in sipxacd.log file referencing the old (now deleted) users. Why are things not "cleaned up" after deleting things? thanks. James
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