Scott wrote: >Subject: Re: [sipX-dev] Query regarding CDR - Click to call > > >> ------------- >> As shown in the screenshot above - transferred call shows a duration >> of 15 secs . This is not the actual call established time >between the >> users. This is the ringing time of user 152 (at this point of time >> call will not be established between users 150 & 152). >> IMHO this transferred call should not show any duration as >there is no >> call established between users. >> >> Please advise if I am wrong or missing something. > >I think that's just fine. It shows what really happened, >including that the 15 second call was with the Click To Call >agent, and when we get around to building tracing off of the >CDRs, it will be good to have both legs available. > >This is exactly what CDRs would show if you asked an assistant >to "please get me joe on the phone" and they made the call for >you and then handed it off. > The observations you're seeing was the intent of my recent changes. As Scott mentioned, this is actually what is happening in the system from a call point of view and should be reflected as such in the CDR records. >From a Call Accounting point of view, you may want to ignore the time of the original ClickToCall call but I don't want to make that decision for whomever is processing the records.
Raymond _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
