On Thu, 2010-03-25 at 12:51 +0530, Chaitra Sharma wrote:
> Hi All,
>
> This was the behavior observed on the various phones now that XX-5643
> is resolved.
>
> Polycom: (firmware - 3.2.2.0477)
> -------------
> - Polycom1 calls Polycom2. Answer the call from Polycom2 and perform a
> consultative transfer to AA, that is,
> 1. from Polycom2, press 'transfer' and dial AA
> a. The AA prompt is played from Polycom2
> b. MOH is heard from Polycom1
> 2. from Polycom2, press 'transfer' again to complete consultative
> transfer
> Issues seen here:
> a. AA prompt playing from Polycom1 for the first time is
> incomplete
> ("your call is answered by an automated communication system. if
> you know your party's extention you may dial it at any time.")
> - This is an incomplete prompt.
> - At this prompt if an extension is entered, the transfer happens
> successfully.
> b. Suppose you do not interact when the AA prompt is played for
> the first time --->the prompt repeats for 2nd time. Prompt is
> complete. - An extension entered at this prompt is not
> accepted. "That extension is not valid" is the message which is
> played. Transfer to extension fails.
> - The same issue is seen if an extension is entered when the AA
> promt repeats for the 3rd time.
> c. the transfer controller - Polycom2 continues to be on hold.
>
> Avaya 12xx IP Deskphone (firmware - SIP12x0.01.02.11.00)
> ------------------------------
> - Phone1 calls Phone2. Answer the call from Phone2 and perform a
> consultative transfer to AA, that is,
> 1. from Phone2, press 'Flash' and dial AA
> a. The AA prompt is played from Phone2
> b. MOH is heard from Phone1
> 2. from Phone2, press 'Xfer' to complete consultative transfer
> Issues seen here:
> a. The call gets disconnected on both Phone1 and Phone2
>
> Avaya 3456 UC client (firmware - 2.6 build 56899)
> --------------------------
> - Phone1 calls Phone2. Answer the call from Phone2 and perform a
> consultative transfer to AA, that is,
> 1. from Phone2, press 'call then transfer' and dial AA
> a. The AA prompt is played from Phone2
> 2. from Phone2, press 'transfer' to complete consultative transfer
> Issues seen here:
> a. The AA prompt starts playing from Phone1 and the call gets
> disconnected on Phone1 the moment the prompt is completed (first time)
>
> Kindly let us know if external issues should be separately raised for
> each of the phones ?
Yes.
For these, we'll need wireshark captures taken at the phone to include
the RTP that's being sent to the AA, as well as the usual snapshots.
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