On Mar 25, 2010, at 7:39 AM, Scott Lawrence wrote:
> On Thu, 2010-03-25 at 12:51 +0530, Chaitra Sharma wrote:
>> Hi All,
>>
>> This was the behavior observed on the various phones now that XX-5643
>> is resolved.
>>
>> Polycom: (firmware - 3.2.2.0477)
>> -------------
>> - Polycom1 calls Polycom2. Answer the call from Polycom2 and perform a
>> consultative transfer to AA, that is,
>> 1. from Polycom2, press 'transfer' and dial AA
>> a. The AA prompt is played from Polycom2
>> b. MOH is heard from Polycom1
>> 2. from Polycom2, press 'transfer' again to complete consultative
>> transfer
>> Issues seen here:
>> a. AA prompt playing from Polycom1 for the first time is
>> incomplete
>> ("your call is answered by an automated communication system. if
>> you know your party's extention you may dial it at any time.")
>> - This is an incomplete prompt.
>> - At this prompt if an extension is entered, the transfer happens
>> successfully.
>> b. Suppose you do not interact when the AA prompt is played for
>> the first time --->the prompt repeats for 2nd time. Prompt is
>> complete. - An extension entered at this prompt is not
>> accepted. "That extension is not valid" is the message which is
>> played. Transfer to extension fails.
>> - The same issue is seen if an extension is entered when the AA
>> promt repeats for the 3rd time.
>> c. the transfer controller - Polycom2 continues to be on hold.
>>
>> Avaya 12xx IP Deskphone (firmware - SIP12x0.01.02.11.00)
>> ------------------------------
>> - Phone1 calls Phone2. Answer the call from Phone2 and perform a
>> consultative transfer to AA, that is,
>> 1. from Phone2, press 'Flash' and dial AA
>> a. The AA prompt is played from Phone2
>> b. MOH is heard from Phone1
>> 2. from Phone2, press 'Xfer' to complete consultative transfer
>> Issues seen here:
>> a. The call gets disconnected on both Phone1 and Phone2
>>
>> Avaya 3456 UC client (firmware - 2.6 build 56899)
>> --------------------------
>> - Phone1 calls Phone2. Answer the call from Phone2 and perform a
>> consultative transfer to AA, that is,
>> 1. from Phone2, press 'call then transfer' and dial AA
>> a. The AA prompt is played from Phone2
>> 2. from Phone2, press 'transfer' to complete consultative transfer
>> Issues seen here:
>> a. The AA prompt starts playing from Phone1 and the call gets
>> disconnected on Phone1 the moment the prompt is completed (first time)
>>
>> Kindly let us know if external issues should be separately raised for
>> each of the phones ?
>
> Yes.
>
> For these, we'll need wireshark captures taken at the phone to include
> the RTP that's being sent to the AA, as well as the usual snapshots.
>
These problems are all variations of the current problems we have with
performing consultative transfers to VM (XX-7892). So it is not necessary to
open any additional issues nor will it be of much use to supply either RTP
captures or snapshots as these problems are not SIP related.
-Mardy
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