On Thu, Sep 16, 2010 at 2:39 PM, Bob Anderson <[email protected]> wrote:
Hello Tony- very interesting Webinar from ezuce, too bad about the idiot with the cell phone. I am interested to know if they are planning to make changes to the AA so that you can easily have the attendant phone ring before it is answered by the AA. There is a way to do that with schedules, yes. I have set it up before using your instructions. Also tenanting would- is there a way to set up more than 1 auto attendant so many companies could use one system. That can be done now, however there is no real "insulation".. Dial by name would reveal any person who has their name listed and added to the feature, etc. Misdialing an extension can send the call to the wrong "entity". And finally DISA are than any plans for that | In 4.3 access codes are being added (DISA) as I understand it. I have it running here (unstable) and don't think the feature is done yet. Tony, can you clarify that. Are these access codes, or accounting codes? Maybe I misread, and I haven't done any testing, but I had the impression this was accounting codes for outgoing calls. I thought the past discussions that I read were that DISA was a security issue, as we have all seen over the years, and wasn't something being planned. Has that changed? With the advent of more and more remote access capabilities via sip clients, I would think the need for DISA would go away also. Bob, you can have multiple Auto Attendants now, as well as nesting them. You can assign one or more aliases to an auto attendant now. Additionally, agreeing with Tony that you can't isolate company users from each other in voicemail, directory, etc. However, you can have multiple consoles, and there is one console on the market that has a unique feature where you build a simple directory from their GUI that is a simple list of Company name and their number. When that number is called, it will display the company name so you can answer with the correct company name if you have a centralized receptionist. It's the voice operator panel. http://voiceoperatorpanel.com I currently have a customer that uses it to answer calls for three businesses.
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