On Tue, Jun 14, 2011 at 4:16 PM, Kumaran < [email protected]> wrote:
> Hi All > The issue XX-9578 has been fixed and resolved .I have retest the > issue its working fine.But when the Allow Vm is disabled in Call Center > line that time caller press * MOH is stopped then there will dead > silent like same as when Vm is enabled for line for leaving VM..So only > difference is, whatever caller recorded and end the call the VM will not > be in the queue because the Vm is disabled in Call Center line..So it > should not happen IMO because caller will think we had deposited the VM > in the queue or after pressing * caller cannot get back to queue > again.So when caller press * prompt should play this line not capable > of leaving VM and continue to stay on queue.At this time caller will > think either to stay or disconnect the call > This is happenig because the '/opt/freeswitch/sounds/en/us/callie/IVR/prrec.wav' file is missing. >From freeswitch log: [NOTICE] switch_ivr.c:1606 Transfer sofia/mydomain.org/[email protected] to inline[playback:IVR/prrec.wav,gentones:%(500\,0\,500),sleep:600,record:/tmp/${uuid}.wav@default ] [ERR] mod_sndfile.c:194 Error Opening File [/opt/freeswitch/sounds/en/us/callie/IVR/prrec.wav] [System error : No such file or directory.] Normally, if the 'allow voicemail' option is enabled the 'prrec.wav' should be played. So, please raise a JIRA ticket for this issue. Thanks, Laurentiu
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