Hi Laurentiu,
Whether I should raise issue for missing wav file when VM is
enabled or wav file missing when VM is disabled?
Regards,
Kumaran T
Laurentiu Ceausescu wrote:
> On Tue, Jun 14, 2011 at 4:16 PM, Kumaran
> <[email protected]
> <mailto:[email protected]>> wrote:
>
> Hi All
> The issue XX-9578 has been fixed and resolved .I have retest the
> issue its working fine.But when the Allow Vm is disabled in Call
> Center
> line that time caller press * MOH is stopped then there will dead
> silent like same as when Vm is enabled for line for leaving VM..So
> only
> difference is, whatever caller recorded and end the call the VM
> will not
> be in the queue because the Vm is disabled in Call Center line..So it
> should not happen IMO because caller will think we had deposited
> the VM
> in the queue or after pressing * caller cannot get back to queue
> again.So when caller press * prompt should play this line not capable
> of leaving VM and continue to stay on queue.At this time caller will
> think either to stay or disconnect the call
>
>
> This is happenig because the
> '/opt/freeswitch/sounds/en/us/callie/IVR/prrec.wav' file is missing.
> From freeswitch log:
> [NOTICE] switch_ivr.c:1606 Transfer
> sofia/mydomain.org/[email protected]
> <http://mydomain.org/[email protected]> to
>
> inline[playback:IVR/prrec.wav,gentones:%(500\,0\,500),sleep:600,record:/tmp/${uuid}.wav@default]
> [ERR] mod_sndfile.c:194 Error Opening File
> [/opt/freeswitch/sounds/en/us/callie/IVR/prrec.wav] [System error : No
> such file or directory.]
> Normally, if the 'allow voicemail' option is enabled the 'prrec.wav'
> should be played.
>
> So, please raise a JIRA ticket for this issue.
> Thanks,
> Laurentiu
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