While testing OpenACD (sipXecs 4.5.2) we tried transferring from agent to
3rd party.
Three phones:
- 200 = openACD Agent
- 201 = external caller
- 202 = 3rd party
1. 201 calls openACD
2. 200 rings
3. 200 pick up the call
4. 200 tries to makes an blind transfer to 202
5. Result Call is terminated for 200 and 201
1. 201 calls openACD
2. 200 rings
3. 200 pick up the call
4. 200 holds 201
5. 200 calls 202
6. 202 rings
7. 202 pick up the call
8. 200 tries to transfer
9. nothing happens
Both sequences aren't fine but the first sequence is an real problem
Is there something I could configure to change this behaviour?
Regards
Claas
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Claas Felix Beyersdorf (B.Sc.)
IANT- APPLIED NGN-TECHNOLOGIES
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