On Thu, Sep 8, 2011 at 4:16 PM, Claas Felix Beyersdorf < [email protected]> wrote:
> While testing OpenACD (sipXecs 4.5.2) we tried transferring from agent to > 3rd party. > > > Three phones: > - 200 = openACD Agent > - 201 = external caller > - 202 = 3rd party > > 1. 201 calls openACD > 2. 200 rings > 3. 200 pick up the call > 4. 200 tries to makes an blind transfer to 202 > 5. Result Call is terminated for 200 and 201 > > > 1. 201 calls openACD > 2. 200 rings > 3. 200 pick up the call > 4. 200 holds 201 > 5. 200 calls 202 > 6. 202 rings > 7. 202 pick up the call > 8. 200 tries to transfer > 9. nothing happens > > > Both sequences aren't fine but the first sequence is an real problem > Is there something I could configure to change this behaviour? > The following scenario works for me: 1. 201 calls open acd 2. agent 200 rings and pick up the call (I used Bria soft phone for the agent) 3. 200 transfer to 202 with 'call first' option (consultative transfer) 4. 202 rings and pick up the call 5. 200 transfer the call and the call is establishe between 201 and 202 On step 3, the transfer failed if I used 'transfer now' option (blind transfer) instead of 'call first' option. Laurentiu
_______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/
