Thanks for your reply
I've only tested it with snom.
On monday I'll try it with polycoms.
I send my results to the list after finish the testing.
Regards
Claas
Von: [email protected]
[mailto:[email protected]] Im Auftrag von Laurentiu
Ceausescu
Gesendet: Freitag, 9. September 2011 13:59
An: sipXecs developer discussions
Betreff: Re: [sipx-dev] attended and blind transfer with openACD does not
work
On Thu, Sep 8, 2011 at 4:16 PM, Claas Felix Beyersdorf
<[email protected]> wrote:
While testing OpenACD (sipXecs 4.5.2) we tried transferring from agent to
3rd party.
Three phones:
- 200 = openACD Agent
- 201 = external caller
- 202 = 3rd party
1. 201 calls openACD
2. 200 rings
3. 200 pick up the call
4. 200 tries to makes an blind transfer to 202
5. Result Call is terminated for 200 and 201
1. 201 calls openACD
2. 200 rings
3. 200 pick up the call
4. 200 holds 201
5. 200 calls 202
6. 202 rings
7. 202 pick up the call
8. 200 tries to transfer
9. nothing happens
Both sequences aren't fine but the first sequence is an real problem
Is there something I could configure to change this behaviour?
The following scenario works for me:
1. 201 calls open acd
2. agent 200 rings and pick up the call (I used Bria soft phone for the
agent)
3. 200 transfer to 202 with 'call first' option (consultative transfer)
4. 202 rings and pick up the call
5. 200 transfer the call and the call is establishe between 201 and 202
On step 3, the transfer failed if I used 'transfer now' option (blind
transfer) instead of 'call first' option.
Laurentiu
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