You've left some important information out. You moved to a new IP scheme. Simply changing the IP address is not recommended. I always export and import to a newly built system, then I rsotr evoicemail. You will have to rebuild your gateways/dialplans, AA, etc. manually.
How did you move to the new IP scheme? This is being worked on in 4.6, but it's never been a recommended action (changing the IP address OR sipdomain). So you'll do well to prop up a new box and install sipx, run through the setup, and import your users and go from there. On Mon, Mar 26, 2012 at 10:10 AM, W. E. W. Russell <[email protected]>wrote: > All, > > Hello, my name is William Russell and I have MAJOR issue with my sipXecs. > Currently, my office completely out of phone service. > > Over the weekend, I moved our office to a new IP scheme. I've been able to > get everything back up and running with the exception of our phone system. > > I have attached snapshot of the logs. I hope someone can help me out ASAP. > I've been up all night trying to get this fixed, but I can't seem to get it > to register. NONE of the phones register, so when you look at the logs you > will see MANY 401 unauthorized from all the phones. This leads me to > believe it is something in sipXecs or the related network elements that is > causing this phone to not get authorized. > > We are using Polycom VVX 1500 phones, sipXecs 4.4, on RHEL 5. All of the > configuration tests pass with flying colors. I even see my SIP trunks > registering with my ITSP, but I can't get my phones to register locally. > I've been the through the sipregistrar.log file, but I didn't see any error > or issues. In fact, it looks like it says that everything is VALID and > should be authorized. > > Any help - ANY new direction would be extremely helpful. I'm simply at a > loss especially since it was working fine previously - a change in IP > scheme shouldn't cause this problem if all the configuration tests passed. > That indicates to me that the new IP addresses have taken hold well and the > routing is operating correctly. > > Thank you very much in advance! > > -- > William E. W. Russell > Director, Systems Integration > > incNETWORKS, Inc. > 25 James Way > Long Branch, NJ 07724 > Cell Phone # 732-744-6483 > Work Phone # 732-508-2224 > > > > > -- > W. E. W. Russell > Director, Systems Intergration at incNETWORKS, Inc. > Work Phone # 732-508-2224 > > Active Alumni member of Sigma Lambda Beta International Fraternity, Inc. > Cell Phone # 732-744-6483 > > > > > > -- > W. E. W. Russell > Director, Systems Intergration at incNETWORKS, Inc. > Work Phone # 732-508-2224 > > Active Alumni member of Sigma Lambda Beta International Fraternity, Inc. > Cell Phone # 732-744-6483 > > > > _______________________________________________ > sipx-dev mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ > -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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