Hi All,

With respect to the below email regarding the issue : http://track.sipfoundry.org/browse/XX-10119, where the right VM was not playing when we disable the VM permission for an user. It was discussed that a different prompt to be played instead of "That extension is not valid" as it would be misleading. But the issue has a fix with the message saying "That extension is not valid". So should I go ahead and close the issue, please let me know.

Regards,
Chitra

Tony Graziano wrote:
I think "extension is not valid" is misleading too. That's why I suggested an improvment. It's not a high priority, but at some point when the UI starts to incorporate fax and other features, some recoding will need to be done and that would be a good time to inject any changes (like the time sucking "Please wait while your call is transferred" audio prompt... can be shortened consierably and a lot of users have asked how to remove it. So I'll consider a more encompassing improvement request to bundle this all together.

On Thu, Apr 19, 2012 at 7:22 AM, George Niculae <[email protected]> wrote:
On Thu, Apr 19, 2012 at 2:20 PM, Tony Graziano
<[email protected]> wrote:
> I do think there is room for improvement here. If you do not have voicemail
> permissions, a brief  audio message stating, "This account is not enabled
> for messages.", would certainly be more desirable.
>
> I do think playing the normal greetings as you indicated will lead to
> user-confusion and churn too much time figuring it out, since it is
> misleading.
>
> I would suggest a JIRA.
>

What if we play an existing prompt as this extension is not valid?
Recording a new greeting could take some time.

George
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