On 2009-05-06, at 00:42, Daniel Orcutt wrote:
I have an ACD Queue configured to receive all incoming calls. When a call comes in and an agent receives the call they can transfer the caller to an extension directly, but they are not able to transfer to another Queue Line. The transfer fails and the caller comes back to the original agent that was transferring them.All phones are Grandstream GXP2020’s Any ideas?
IMHO this is by design. It's easier to maintain stats , limits, avoid loops etc when one disallows transfers to queues inside the ACD.
Pawel,
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