Scott - it certainly does matter. It reformats the configuration file
and adds new features to sipxconfig for some phones (like polycom). if
something is formatted incorrectly (like MWI) that function will not
work, and is a VERY good idea to use a 4.x sipxconfig generated polycom
config file on polycom 3.1x and up. It's on the wiki to send the
profiles to both the server and the devices as part of the upgrade
procedure. I'd recommend doing that to at least one phone to see if that
solves the problem with that line, then roll the change out to the other
phones. post back and let us know how it goes.

>>> "Picher, Michael" <[email protected]> 07/15/09 11:49 AM >>>
Yes, that does matter.

-----Original Message-----
From: Scott Richesson [mailto:[email protected]] 
Sent: Wednesday, July 15, 2009 9:24 AM
To: Picher, Michael; Scott Lawrence
Cc: [email protected]
Subject: RE: [sipx-users] 4.0.1 Upgrade MWI

I'm not sure if I resent the profile after I changed the firmware on the
server.  Would that matter?  (Does the profile change based upon the
firmware installed?)  I definitely resent the profiles several times
after the upgrade.

Anyway, we have about 50 phones, and I ended up manually changing all of
the MWI subscribe info on the lines to be the full SIP URL.

We haven't run into any other problems.

Thanks,

Scott Richesson
Cincinnati Fan

-----Original Message-----
From: Picher, Michael [mailto:[email protected]] 
Sent: Wednesday, July 15, 2009 5:39 AM
To: Scott Richesson; Scott Lawrence
Cc: [email protected]
Subject: RE: [sipx-users] 4.0.1 Upgrade MWI

After you upgraded the phone, did you resend all of the profiles with
the new firmware files on the server?

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Scott
Richesson
Sent: Tuesday, July 14, 2009 10:18 AM
To: Scott Lawrence
Cc: [email protected]
Subject: Re: [sipx-users] 4.0.1 Upgrade MWI

3.1.1C

I just tried updating a phone to 3.1.3C.  No change.

Scott.

-----Original Message-----
From: Scott Lawrence [mailto:[email protected]] 
Sent: Tuesday, July 14, 2009 9:59 AM
To: Scott Richesson
Cc: [email protected]
Subject: Re: [sipx-users] 4.0.1 Upgrade MWI

On Tue, 2009-07-14 at 09:32 -0400, Scott Richesson wrote:
> Last night, I was able to upgrade to 4.0.1. 
> 
> I’ve found 1 problem so far:
> 
> I’m using Polycom phones.  The MWI doesn’t work.  The default MWI
> subscribe       (msg.mwi.1.subscribe="116") is set to the extension.
> If I change this to the full SIP Url, the MWI works fine.
> 
> So, I guess two questions:
> 
> 1)      Any idea what has gone wrong?
> 
> 2)      If not, is there a way to change the default for the subscribe
> setting, so that I don’t have to force this into each phone profile?

What version of the Polycom SIP application are you running?

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