Hi again Huijun, Thank you for the reply. I understand where you are coming from.
They are PoE powered. I didnt suspect about power issue as the previous ROM 4.0 and SIP2.2.2 worked almost with no freeze for almost a year. When i update the SipX from 3.10.2 to 4.x stable and upload the latest ROM and SIP firmwares to device files-> followed by send phone profiles, this intermittent freezing arise. I didn't play with the Polycom phone settings. As all phones are 330s, I had one phone group that contains all Polycom 330s, where i can make sure all of them share the same config. The config is using the defaults that comes with sipx except the volume persistence and 24-hour clock adjustments. As i moved from one ROM+SIP version to another to see if i can get rid of the freezing/hanging, i start suspecting that the XML config files of polycoms might be corrupted. But I am not clear on where to look and how to diagnose it. If You can share few pointers on how to locate and check for validity i would very much appreciate. Do You use Polycoms? If You do which ROM and SIP version proved to be rock-solid with latest stable Sipx 4.x ? all the best! Jim Canfield wrote: > Perhaps it's not firmware. Power has been a big issue for Polycom in > certain situations. How are these phones being powered? POE > switches, especially the cheap ones, tend to be problematic. The > phones are supposed to be class 2 devices, however, class 2 power/port > settings seldom work and result in frequent reboots and freezes. I > would make sure they have full class 3 power or use the external power > supply for testing and see how it goes. > > > On Tue, Jul 28, 2009 at 9:48 PM, Cuneyt M<[email protected]> wrote: > >> Hi Huijun, >> >> I have tried SIP 3.1.3 revision C (tried bot split and combined separately) >> with ROM 4.1.3 and noticed few issues and intermittent freezing. >> >> Then I've lowered the firmware 3.1.1(base version) and rom to 4.1.1(base >> version), which solved the hanging on transfer issues but the intermittent >> freezing is still present. >> >> The last known-to-be-working (before i update sipx from 3.10.2 to 4.0.1) >> rom+sip were rom4.0 with sip2.2.2 >> Didnt have any issues with transfer nor intermittent freezing with that >> version. >> >> As i've came across in list that users higlight the support for latest >> polycom firmware, i've tried the latest and slowly downgraded the versions >> of rom+sip and tested again. After uploading the files and activate i've >> "send all profiles". >> I also noticed 90 to 95% of the phones would freeze when they receive the >> remote-restart and had to be manually booted. >> >> Since I'm using the latest sipx stable, i don't wanna go back to old rom and >> sip and find the most stable version for ROM and SIP (sipx 4.x) >> >> I would also love to understand where i can look for troubleshooting or >> validate XML files generated? >> >> Under Device Files, there is a button "Install default firmware" but i dont >> know what it does as couldnt any documentation. >> >> Clearly need some guidance from experience Polycom users running the latest >> sipx. >> >> all the best! >> >> Huijun Yang wrote: >> >> >> >> >> >> Subject: [sipx-users] How to diagnose Polycom Phone Freezing >> >> >> >> >> Following the update to sipx 4.0.1 and SIP 3.1.1 with ROM 4.1.1 (base >> >> >> versions, not revisions) device files for Polycom 330 phones, users are >> >> >> reporting very frequent freeze - which occurs either during >> >> >> conversation or simply when they come back to office. >> >> >> >> 1) which SIP & ROM would be more stable for Polycom 330s for sipx >> >> >> 4.01. >> >> Your firmware appears to be too old. You need to upgrade to 3.1.2 or >> later. >> As Paul pointed out, Polycom SIP Application 3.1.3 has been released. >> >> You can get it from: >> http://polycom.com/support/voice/soundpoint_ip/soundpoint_ip670.html >> >> Please let us know if the problem goes away with the newer firmware. >> >> >> Thanks >> Huijun >> >> >> _______________________________________________ >> sipx-users mailing list [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >> _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
