I was just adding my two cents to see if everybody had thought of all the situations that might be impacted. I don't really think it would be hard to explain the setting as it could just be a checkbox in the call sequence configuration (see "override extension expiration?" below).
****************** Extension 201 will ring first. forward to: |202| ring for: |30|seconds. Override extension expiration? |X| ****************** I do understand that technically it might not make sense to take the time to implement this; however. Additionally it could cause more problems than it solves... i.e. if extension 202 is actually a hunt group with specific timing that takes 35sec to complete and somebody overrides the extension expiration with 15sec... what happens then? Woops I think I opened up another can of worms... that is what will happen using Functionality "B" if the timing in this call scenario is reversed. I guess I'll have to go with Functionality "A" as that is the only way to prevent something truly odd from getting buried in a call sequence. Jonathan Ontra LLC www.ontraonline.com -----Original Message----- From: Scott Lawrence [mailto:[email protected]] Sent: Tuesday, August 04, 2009 5:22 PM To: Jonathan Petersen Cc: David Saint; [email protected] Subject: Re: [sipx-users] User expectation for call forward functionality On Tue, 2009-08-04 at 13:06 -0700, Jonathan Petersen wrote: > Huh, very interesting conundrum indeed... > > My first response was that Functionality "B" should be the way it works... > but after thinking about it for a second I'm not so sure. > > If 202 rings an actual phone at a persons desk and the owner of extension > 202 has control over their phone (or is the one that has to hear it ring) I > am inclined to say that they should have the final word in the matter??? > > I know that if I set my ringer to ring no more than 10sec I would probably > have a valid reason for that and wouldn't want others messing with my > settings... > > On the other hand an admin might have a perfectly logical reason to trump > the user that keeps screwing with the settings (situation specific I'm > sure). I would prefer not to try to provide a technology solution to a management problem. If your manager says that your phone should ring for 30 seconds, and you reset it to 10, your manager should have other ways of dealing with that than trying to over-ride your settings in sipXconfig. In the example, these are just 2 users - let's not assume anything more than that. As you might have guessed, I think that the forwarding plan in another user should not over-ride mine. I may want my calls to forward very promptly to my cell phone, since I often answer there. > How much work would it be to add a checkbox that acts as an override? So > the default behavior would be Functionality "A" specified in the previous > message but an admin could still override to achieve Functionality "B"? Actually, even aside from the legitimate issue Damian raises regarding how hard this is to explain, it would be hard to implement too. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
