Anyone got any tips on how to troubleshoot? On 1/5/2010 2:31 PM, Tony Graziano wrote: > I believe they should be pulling it. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: [email protected]<[email protected]> > To: Tony Graziano<[email protected]>; sipx-users > <[email protected]> > Sent: Tue Jan 05 15:27:49 2010 > Subject: Re: [sipx-users] Managing Polycom firmware across multiple models > > Thanks. So my 450s should be pulling it? They definitely don't seem to > be. I have deployed 6 handsets today and 12 total. My 450 bootrom is > 4.1.2.0037, so it seems like I should have been ok with this requirement > 'Split download file is recommended, but requires that all phones are > running BootROM 4.0 or newer'. They are definitely pulling config file > updates. > My 550s are running bootrom 4.1.1.0232 if that matters. I see that there > is a newer bootrom available for each. Should I upgrade that is well? I > was a little hesitant to do that because I didn't have any issues that I > knew of and I read that change was typically irreversible. > > Thanks again for all the help and advice! > > On 1/5/2010 2:05 PM, Tony Graziano wrote: > >> All of the phones the 3.1.1revc firmware support were unzipped and >> copied to the tftp root directory when you unloaded it. >> >> The phone knows the filename it is looking for, as each model is a >> uniquely different name. >> >> No magic, just logic provided by Polycom on that one. >> >> When the phones boot, or are sent a new profile, they look to see if >> there is a newer bootrom, then firmware, then config file. Newer >> actually only means different here, meaning one that they don't >> currently have as far as bootrom or firmware. If it is not a match, >> they know to download and use it. >> >> On Tue, Jan 5, 2010 at 2:58 PM, [email protected] >> <mailto:[email protected]> <[email protected] >> <mailto:[email protected]>> wrote: >> >> I am deploying Soundpoint 450s and 550s. I'm using Sipx 4.0.4. The >> 450s >> worked out of the box. No major changes. Per the posts on here and the >> documentation I found, I had to downgrade the 550s to make them >> work at >> all. I added spip_ssip_vvx_3_1_3RevC_release_sig_split.zip to my Sipx >> server and all is well with the 550s. I double checked to see what >> firmware the 450s are running. Menu, Status, Platform, >> Application, Main >> shows version 3.1.0.0147. I assumed it would be a good idea to get >> these >> up to 3.1.3 as well before my roll out in 2 weeks. Now is where I get >> confused. Polycom shows spip_ssip_vvx_3_1_3RevC_release_sig_split.zip >> (same file as the one for the 550) as the file I need for the 450s. I >> can't check the same file in twice. I honestly don't quite understand >> how Sipx knew the first file was for the 550. I didn't know if it read >> it somewhere within the firmware file. Do I have to tell it somehow it >> is for the 450 too? Am I missing something obvious and simple here? >> >> Thanks a ton! >> >> -Matthew >> _______________________________________________ >> sipx-users mailing list [email protected] >> <mailto:[email protected]> >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected]<mailto:[email protected]> >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >>
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