On Fri, 2010-01-08 at 09:59 -0600, [email protected] wrote: > For once, I don't think I need a ton of help. I got the bulk of it > working, but I need a few tips if someone has them. > I'm trying closely replicate the functionality of an existing help desk > call center. It isn't too complicated. It is 5 agents. > I have the basics setup in sipx. I have the agents assigned to it, the > queue setup, sending calls to the longest idle agent, etc. All that is fine. > > Now for the part I don't know how to do. > On our current, if all agents are busy, the caller is put into a looped > message that gives them the option to hold or push a button and leave a > voicemail. I'm not sure how to do that. If no agents are logged in, it > goes straight to voicemail. The voicemail currently says, if it is after > hours push a button, and you are transferred to a pager. This is one > function they would like to improve on if possible. They would like it > to be scheduled, and only give the option in the recording to be > transferred to the pager if it is truly during a certain time window. I > would like to do the better method, but need to at least figure out how > to replicate what they currently have if possible.
If there are no agents logged in, or if the call goes unanswered for too long (settable), then the call goes to the 'overflow' destination. If you set that overflow destination to an auto-attendant (or a phantom user with a personal auto-attendant), you can set up the sorts of behavior you describe there. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
