They decided Scheduling the greeting was a good feature, so I'm using the auto attendant method. Might I add the features available here are simply amazing. I ran across the wiki entry indicating Pingtel had donated this portion (as well as the entire product I guess). Thank you!!
On 1/8/2010 12:42 PM, [email protected] wrote: > On 1/8/2010 11:03 AM, Scott Lawrence wrote: >> On Fri, 2010-01-08 at 09:59 -0600, [email protected] wrote: >>> For once, I don't think I need a ton of help. I got the bulk of it >>> working, but I need a few tips if someone has them. >>> I'm trying closely replicate the functionality of an existing help desk >>> call center. It isn't too complicated. It is 5 agents. >>> I have the basics setup in sipx. I have the agents assigned to it, the >>> queue setup, sending calls to the longest idle agent, etc. All that >>> is fine. >>> >>> Now for the part I don't know how to do. >>> On our current, if all agents are busy, the caller is put into a looped >>> message that gives them the option to hold or push a button and leave a >>> voicemail. I'm not sure how to do that. If no agents are logged in, it >>> goes straight to voicemail. The voicemail currently says, if it is >>> after >>> hours push a button, and you are transferred to a pager. This is one >>> function they would like to improve on if possible. They would like it >>> to be scheduled, and only give the option in the recording to be >>> transferred to the pager if it is truly during a certain time window. I >>> would like to do the better method, but need to at least figure out how >>> to replicate what they currently have if possible. >> If there are no agents logged in, or if the call goes unanswered for too >> long (settable), then the call goes to the 'overflow' destination. >> >> If you set that overflow destination to an auto-attendant (or a phantom >> user with a personal auto-attendant), you can set up the sorts of >> behavior you describe there. >> >> >> > Thank you. Is there any advantage to using auto attendant vs phantom > with a personal auto attendant? I need a voicemail box, so I'm > guessing the phantom rout would be better since it would include a > voicemail. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
