For once, I don't think I need a ton of help. I got the bulk of it working, but I need a few tips if someone has them. I'm trying closely replicate the functionality of an existing help desk call center. It isn't too complicated. It is 5 agents. I have the basics setup in sipx. I have the agents assigned to it, the queue setup, sending calls to the longest idle agent, etc. All that is fine.
Now for the part I don't know how to do. On our current, if all agents are busy, the caller is put into a looped message that gives them the option to hold or push a button and leave a voicemail. I'm not sure how to do that. If no agents are logged in, it goes straight to voicemail. The voicemail currently says, if it is after hours push a button, and you are transferred to a pager. This is one function they would like to improve on if possible. They would like it to be scheduled, and only give the option in the recording to be transferred to the pager if it is truly during a certain time window. I would like to do the better method, but need to at least figure out how to replicate what they currently have if possible. Is uploading wav files for these recordings the way to go? For the auto attendant, I have the option to upload or record from a handset. I used the handset. I didn't see that option for ACD/Call center. Thank as always! -Matthew _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
