Trying to get Intercom calls to not be placed to users instruments that are
set for DND.  Suspect there isn't a way to do it.

 

Curious if anyone has a creative workaround.    DND is not seen by presence,
at least not on the multiple PC consoles I've tried.  When a person turns on
DND, the ring tone is muted,  and then call transfer to Voicemail as
expected.  However, if they are in an intercom group, they can get a call
via intercom.   Seems the design conflict between auto answer via Intercom,
and DND via turning off ringer might keep users from being able to have a
DND feature on Intercom when activated for the line.  

 

Has anyone had a creative workaround that allows DND to keep ALL calls from
coming to a station - Polycom in this instance.

 

I've seen a feature called "Server Based DND" - any ideas on exactly what
this is?  Can't seem to find much in the way of details on it.

 

I haven't played with the new XMPP features yet for the next release.
Anyone know if DND will be displayed for users in the XMPP features?

 

 

Todd 

 

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