I am running sipx 4.0.4 with 4 pstn lines through a patton smartnode 4524 to my sip box with polycom 650 or 601s. I have a few inbound calls where we see the phones ringing with the caller id but are unable to pick up to answer the phone. This probably happens only a few times a week but interestingly it is always the same few people calling in that creates these issues. When we see these people calling in, we are forced to call them back since we can't pick up. Obviously not a good situation. Here is a trace of one of the calls and would appreciate any ideas on what to look at.
Charles Time: 2010-01-20T22:56:14.545513Z Frame: 3 /tmp/trace.RCNV7645/_.sipregistrar.trace.xml:208 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1200 Source: pbx.doctor.local-SipXProxy Dest: pbx.doctor.local-SipRegistrar INVITE sip:[email protected] SIP/2.0 Record-Route: <sip:10.10.10.200:5060;lr> Route: <sip:pbx.doctor.local:5070;transport=tcp;lr> Via: SIP/2.0/TCP 10.10.10.200;branch=z9hG4bK-sipXecs-016e17b10e7c6ce0b8dea3948a85760c6500 Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 Max-Forwards: 20 From: XXXXX,XXXX <sip:[email protected]>;tag=d656868506 To: <sip:[email protected]> Call-Id: dd89c02127cbe034 Cseq: 3752 INVITE Contact: <sip:[email protected]:5060;x-sipX-nonat> Supported: replaces User-Agent: Patton SN4524 JO EUI 00A0BA020A9D R5.2 2008-11-14 H323 SIP FXS FXO M5T SIP Stack/4.0.26.26 Content-Type: application/sdp Content-Length: 220 Date: Wed, 20 Jan 2010 22:56:14 GMT X-Sipx-Spiral: true v=0 o=MxSIP 0 110 IN IP4 10.10.10.201 s=SIP Call c=IN IP4 10.10.10.201 t=0 0 m=audio 5072 RTP/AVP 8 0 101 a=rtpmap:8 PCMA/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendrecv Time: 2010-01-20T22:56:14.545513Z Frame: 3 /tmp/trace.RCNV7645/_.sipregistrar.trace.xml:208 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1200 Source: pbx.doctor.local-SipXProxy Dest: pbx.doctor.local-SipRegistrar INVITE sip:[email protected] SIP/2.0 Record-Route: <sip:10.10.10.200:5060;lr> Route: <sip:pbx.doctor.local:5070;transport=tcp;lr> Via: SIP/2.0/TCP 10.10.10.200;branch=z9hG4bK-sipXecs-016e17b10e7c6ce0b8dea3948a85760c6500 Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 Max-Forwards: 20 From: XXXXX,XXXX <sip:[email protected]>;tag=d656868506 To: <sip:[email protected]> Call-Id: dd89c02127cbe034 Cseq: 3752 INVITE Contact: <sip:[email protected]:5060;x-sipX-nonat> Supported: replaces User-Agent: Patton SN4524 JO EUI 00A0BA020A9D R5.2 2008-11-14 H323 SIP FXS FXO M5T SIP Stack/4.0.26.26 Content-Type: application/sdp Content-Length: 220 Date: Wed, 20 Jan 2010 22:56:14 GMT X-Sipx-Spiral: true v=0 o=MxSIP 0 110 IN IP4 10.10.10.201 s=SIP Call c=IN IP4 10.10.10.201 t=0 0 m=audio 5072 RTP/AVP 8 0 101 a=rtpmap:8 PCMA/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendrecv Time: 2010-01-20T22:56:14.552107Z Frame: 5 /tmp/trace.RCNV7645/_.sipregistrar.trace.xml:223 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1202 Source: pbx.doctor.local-SipRegistrar Dest: pbx.doctor.local-SipXProxy SIP/2.0 302 Moved Temporarily From: XXXXX,XXXX <sip:[email protected]>;tag=d656868506 To: <sip:[email protected]>;tag=1f045984 Call-Id: dd89c02127cbe034 Cseq: 3752 INVITE Via: SIP/2.0/TCP 10.10.10.200;branch=z9hG4bK-sipXecs-016e17b10e7c6ce0b8dea3948a85760c6500 Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 Record-Route: <sip:10.10.10.200:5060;lr> Contact: <sip:[email protected];x-sipX-nonat?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E> Contact: <sip:[email protected];x-sipX-nonat?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E> Contact: <sip:[email protected];x-sipX-nonat?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E> Contact: <sip:[email protected];x-sipX-nonat?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E> Contact: <sip:[email protected];sipx-noroute=Voicemail?expires=30&X-sipX-Authidentity=%3Csip%3A120%40pbx.doctor.local%3Bsignature%3D4B578A0E%253A26e6e6b0a264194eff6e6de765c33c60%3E&ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E>;q=0.9 Contact: <sip:[email protected]?route=%3csip%3a10.10.10.200%3a5060%3blr%3e>;q=0.1 User-Agent: sipXecs/4.0.4 sipXecs/registry (Linux) Date: Wed, 20 Jan 2010 22:56:14 GMT Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, REGISTER, SUBSCRIBE Accept-Language: en Supported: gruu, path Content-Length: 0 Time: 2010-01-20T22:56:14.563896Z Frame: 11 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1209 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1219 Source: pbx.doctor.local-SipXProxy Dest: pbx.doctor.local-SipXProxy SIP/2.0 100 Trying From: XXXXX,XXXX <sip:[email protected]>;tag=d656868506 To: <sip:[email protected]> Call-Id: dd89c02127cbe034 Cseq: 3752 INVITE Via: SIP/2.0/UDP 10.10.10.200;branch=z9hG4bK-sipXecs-0175de187fa96258c7c301f1c05ace4eed5d~2649af7c49b61103ec5d155d11caecd8 Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 Record-Route: <sip:10.10.10.200:5060;lr> Content-Length: 0Time: 2010-01-20T22:56:14.652891Z Frame: 22 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1240 Source: 10.10.10.134:5060 Dest: pbx.doctor.local-SipXProxy SIP/2.0 100 Trying Via: SIP/2.0/UDP 10.10.10.200;branch=z9hG4bK-sipXecs-0184f9277422f0bd0c4f26cce0519f33a8dc Via: SIP/2.0/UDP 10.10.10.200;branch=z9hG4bK-sipXecs-0179903968fe47180a926c9365f37a8bbd3e~2649af7c49b61103ec5d155d11caecd8 Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 From: "XXXXX,XXXX" <sip:[email protected]>;tag=d656868506 To: <sip:[email protected]>;tag=657F84EC-A454C6A1 CSeq: 3752 INVITE Call-ID: dd89c02127cbe034 Contact: <sip:[email protected]> Record-Route: <sip:10.10.10.200:5060;lr;sipXecs-rs=%2Aauth%7E.%2Afrom%7E%217a6f7838f13d151965b87b50b70c1a0a> User-Agent: PolycomSoundPointIP-SPIP_601-UA/3.1.3.0439 Accept-Language: en Content-Length: 0 Time: 2010-01-20T22:56:48.776565Z Frame: 75 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1347 Source: 10.10.10.131:5060 Dest: pbx.doctor.local-SipXProxy SIP/2.0 200 OK Via: SIP/2.0/UDP 10.10.10.200;branch=z9hG4bK-sipXecs-01870fd8b21c0e71122f3dd28c47425102cf Via: SIP/2.0/UDP 10.10.10.200;branch=z9hG4bK-sipXecs-017b6555dbe2dd0f848fcc7c3b978a8f9849~2649af7c49b61103ec5d155d11caecd8 Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 From: "XXXXX,XXXX" <sip:[email protected]>;tag=d656868506 To: <sip:[email protected]>;tag=C1B7AB8D-23A7F6FE CSeq: 3752 INVITE Call-ID: dd89c02127cbe034 Contact: <sip:[email protected]> Record-Route: <sip:10.10.10.200:5060;lr;sipXecs-rs=%2Aauth%7E.%2Afrom%7E%217a6f7838f13d151965b87b50b70c1a0a> Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER User-Agent: PolycomSoundPointIP-SPIP_650-UA/3.1.3.0439 Accept-Language: en Content-Type: application/sdp Content-Length: 199 v=0 o=- 1263999519 1263999519 IN IP4 10.10.10.131 s=Polycom IP Phone c=IN IP4 10.10.10.131 t=0 0 m=audio 2254 RTP/AVP 8 101 a=sendrecv a=rtpmap:8 PCMA/8000 a=rtpmap:101 telephone-event/8000 Time: 2010-01-20T22:56:56.273741Z Frame: 80 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1353 Source: 10.10.10.131:5060 Dest: pbx.doctor.local-SipXProxy SIP/2.0 200 OK Via: SIP/2.0/UDP 10.10.10.200;branch=z9hG4bK-sipXecs-0193d4a272c6d0148e834fbb64e50c868e7b Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK9566f51c5b3b2b7b3 From: "XXXXX,XXXX" <sip:[email protected]>;tag=d656868506 To: <sip:[email protected]>;tag=C1B7AB8D-23A7F6FE CSeq: 3753 BYE Call-ID: dd89c02127cbe034 Contact: <sip:[email protected]> User-Agent: PolycomSoundPointIP-SPIP_650-UA/3.1.3.0439 Accept-Language: en Content-Length: 0 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