On Wed, 2010-01-20 at 15:21 -0800, Charles wrote:

> I am running sipx 4.0.4 with 4 pstn lines through a patton smartnode
> 4524 to my sip box with polycom 650 or 601s.  I have a few inbound
> calls where we see the phones ringing with the caller id but are
> unable to pick up to answer the phone.  This probably happens only a
> few times a week but interestingly it is always the same few people
> calling in that creates these issues.  When we see these people
> calling in, we are forced to call them back since we can't pick up.
> Obviously not a good situation.  Here is a trace of one of the calls
> and would appreciate any ideas on what to look at.

That was just a small part of the complete trace, and doesn't show what
might have gone wrong.

http://sipx-wiki.calivia.com/index.php/Display_SIP_message_flow_using_Sipviewer#Getting_SIP_Messages_to_display

Post the complete trace for the call (don't put it in the body of the
email - add as an attachment).



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