Hi Charles, That's an interesting problem you have there.
If you can get some cooperation at the other end, it might be worthwhile to schedule a caller (one that is known not to work properly) and not only supply a sip trace, but also do a good patton debug file and ask patton to look at it as well. It appears to me that the call is being sent internally by the SN to user 120. It also appears user 120 is registered on 4 different handsets. Is this correct? Is there a reason why it is not going to a hunt group? I think this is perfectly doable as long as all the phones have the same sip firmware, but I wanted to be sure I understood it. On Wed, Jan 20, 2010 at 6:21 PM, Charles <[email protected]> wrote: > I am running sipx 4.0.4 with 4 pstn lines through a patton smartnode 4524 > to my sip box with polycom 650 or 601s. I have a few inbound calls where we > see the phones ringing with the caller id but are unable to pick up to > answer the phone. This probably happens only a few times a week but > interestingly it is always the same few people calling in that creates these > issues. When we see these people calling in, we are forced to call them > back since we can't pick up. Obviously not a good situation. Here is a > trace of one of the calls and would appreciate any ideas on what to look at. > > Charles > > Time: 2010-01-20T22:56:14.545513Z > Frame: 3 /tmp/trace.RCNV7645/_.sipregistrar.trace.xml:208 > /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1200 > Source: pbx.doctor.local-SipXProxy > Dest: pbx.doctor.local-SipRegistrar > > INVITE sip:[email protected] SIP/2.0 > Record-Route: <sip:10.10.10.200:5060;lr> > Route: <sip:pbx.doctor.local:5070;transport=tcp;lr> > Via: SIP/2.0/TCP > 10.10.10.200;branch=z9hG4bK-sipXecs-016e17b10e7c6ce0b8dea3948a85760c6500 > Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 > Max-Forwards: 20 > From: XXXXX,XXXX > <sip:[email protected]<sip%[email protected]> > >;tag=d656868506 > To: <sip:[email protected]> > Call-Id: dd89c02127cbe034 > Cseq: 3752 INVITE > Contact: <sip:[email protected]:5060;x-sipX-nonat> > Supported: replaces > User-Agent: Patton SN4524 JO EUI 00A0BA020A9D R5.2 2008-11-14 H323 SIP FXS > FXO M5T SIP Stack/4.0.26.26 > Content-Type: application/sdp > Content-Length: 220 > Date: Wed, 20 Jan 2010 22:56:14 GMT > X-Sipx-Spiral: true > > v=0 > o=MxSIP 0 110 IN IP4 10.10.10.201 > s=SIP Call > c=IN IP4 10.10.10.201 > t=0 0 > m=audio 5072 RTP/AVP 8 0 101 > a=rtpmap:8 PCMA/8000 > a=rtpmap:0 PCMU/8000 > a=rtpmap:101 telephone-event/8000 > a=fmtp:101 0-16 > a=sendrecv > > Time: 2010-01-20T22:56:14.545513Z > Frame: 3 /tmp/trace.RCNV7645/_.sipregistrar.trace.xml:208 > /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1200 > Source: pbx.doctor.local-SipXProxy > Dest: pbx.doctor.local-SipRegistrar > > INVITE sip:[email protected] SIP/2.0 > Record-Route: <sip:10.10.10.200:5060;lr> > Route: <sip:pbx.doctor.local:5070;transport=tcp;lr> > Via: SIP/2.0/TCP > 10.10.10.200;branch=z9hG4bK-sipXecs-016e17b10e7c6ce0b8dea3948a85760c6500 > Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 > Max-Forwards: 20 > From: XXXXX,XXXX > <sip:[email protected]<sip%[email protected]> > >;tag=d656868506 > To: <sip:[email protected]> > Call-Id: dd89c02127cbe034 > Cseq: 3752 INVITE > Contact: <sip:[email protected]:5060;x-sipX-nonat> > Supported: replaces > User-Agent: Patton SN4524 JO EUI 00A0BA020A9D R5.2 2008-11-14 H323 SIP FXS > FXO M5T SIP Stack/4.0.26.26 > Content-Type: application/sdp > Content-Length: 220 > Date: Wed, 20 Jan 2010 22:56:14 GMT > X-Sipx-Spiral: true > > v=0 > o=MxSIP 0 110 IN IP4 10.10.10.201 > s=SIP Call > c=IN IP4 10.10.10.201 > t=0 0 > m=audio 5072 RTP/AVP 8 0 101 > a=rtpmap:8 PCMA/8000 > a=rtpmap:0 PCMU/8000 > a=rtpmap:101 telephone-event/8000 > a=fmtp:101 0-16 > a=sendrecv > Time: 2010-01-20T22:56:14.552107Z > Frame: 5 /tmp/trace.RCNV7645/_.sipregistrar.trace.xml:223 > /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1202 > Source: pbx.doctor.local-SipRegistrar > Dest: pbx.doctor.local-SipXProxy > > SIP/2.0 302 Moved Temporarily > From: XXXXX,XXXX > <sip:[email protected]<sip%[email protected]> > >;tag=d656868506 > To: <sip:[email protected]>;tag=1f045984 > Call-Id: dd89c02127cbe034 > Cseq: 3752 INVITE > Via: SIP/2.0/TCP > 10.10.10.200;branch=z9hG4bK-sipXecs-016e17b10e7c6ce0b8dea3948a85760c6500 > Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 > Record-Route: <sip:10.10.10.200:5060;lr> > Contact: <sip:[email protected] <sip%[email protected]> > ;x-sipX-nonat?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E> > Contact: <sip:[email protected] <sip%[email protected]> > ;x-sipX-nonat?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E> > Contact: <sip:[email protected] <sip%[email protected]> > ;x-sipX-nonat?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E> > Contact: <sip:[email protected] <sip%[email protected]> > ;x-sipX-nonat?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E> > Contact: <sip:[email protected] > ;sipx-noroute=Voicemail?expires=30&X-sipX-Authidentity=%3Csip%3A120%40pbx.doctor.local%3Bsignature%3D4B578A0E%253A26e6e6b0a264194eff6e6de765c33c60%3E&ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E>;q=0.9 > Contact: <sip:[email protected] > ?ROUTE=%3Csip%3A10.10.10.200%3A5060%3Blr%3E>;q=0.1 > User-Agent: sipXecs/4.0.4 sipXecs/registry (Linux) > Date: Wed, 20 Jan 2010 22:56:14 GMT > Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, REGISTER, SUBSCRIBE > Accept-Language: en > Supported: gruu, path > Content-Length: 0 > Time: 2010-01-20T22:56:14.563896Z > Frame: 11 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1209 > /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1219 > Source: pbx.doctor.local-SipXProxy > Dest: pbx.doctor.local-SipXProxy > > SIP/2.0 100 Trying > From: XXXXX,XXXX > <sip:[email protected]<sip%[email protected]> > >;tag=d656868506 > To: <sip:[email protected]> > Call-Id: dd89c02127cbe034 > Cseq: 3752 INVITE > Via: SIP/2.0/UDP > 10.10.10.200;branch=z9hG4bK-sipXecs-0175de187fa96258c7c301f1c05ace4eed5d~2649af7c49b61103ec5d155d11caecd8 > Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 > Record-Route: <sip:10.10.10.200:5060;lr> > Content-Length: 0Time: 2010-01-20T22:56:14.652891Z > Frame: 22 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1240 > Source: 10.10.10.134:5060 > Dest: pbx.doctor.local-SipXProxy > > SIP/2.0 100 Trying > Via: SIP/2.0/UDP > 10.10.10.200;branch=z9hG4bK-sipXecs-0184f9277422f0bd0c4f26cce0519f33a8dc > Via: SIP/2.0/UDP > 10.10.10.200;branch=z9hG4bK-sipXecs-0179903968fe47180a926c9365f37a8bbd3e~2649af7c49b61103ec5d155d11caecd8 > Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 > From: "XXXXX,XXXX" > <sip:[email protected]<sip%[email protected]> > >;tag=d656868506 > To: <sip:[email protected]>;tag=657F84EC-A454C6A1 > CSeq: 3752 INVITE > Call-ID: dd89c02127cbe034 > Contact: <sip:[email protected] <sip%[email protected]>> > Record-Route: <sip:10.10.10.200:5060 > ;lr;sipXecs-rs=%2Aauth%7E.%2Afrom%7E%217a6f7838f13d151965b87b50b70c1a0a> > User-Agent: PolycomSoundPointIP-SPIP_601-UA/3.1.3.0439 > Accept-Language: en > Content-Length: 0 > Time: 2010-01-20T22:56:48.776565Z > Frame: 75 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1347 > Source: 10.10.10.131:5060 > Dest: pbx.doctor.local-SipXProxy > > SIP/2.0 200 OK > Via: SIP/2.0/UDP > 10.10.10.200;branch=z9hG4bK-sipXecs-01870fd8b21c0e71122f3dd28c47425102cf > Via: SIP/2.0/UDP > 10.10.10.200;branch=z9hG4bK-sipXecs-017b6555dbe2dd0f848fcc7c3b978a8f9849~2649af7c49b61103ec5d155d11caecd8 > Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK4e78c5f92edc70f30 > From: "XXXXX,XXXX" > <sip:[email protected]<sip%[email protected]> > >;tag=d656868506 > To: <sip:[email protected]>;tag=C1B7AB8D-23A7F6FE > CSeq: 3752 INVITE > Call-ID: dd89c02127cbe034 > Contact: <sip:[email protected] <sip%[email protected]>> > Record-Route: <sip:10.10.10.200:5060 > ;lr;sipXecs-rs=%2Aauth%7E.%2Afrom%7E%217a6f7838f13d151965b87b50b70c1a0a> > Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, > PRACK, UPDATE, REFER > User-Agent: PolycomSoundPointIP-SPIP_650-UA/3.1.3.0439 > Accept-Language: en > Content-Type: application/sdp > Content-Length: 199 > > v=0 > o=- 1263999519 1263999519 IN IP4 10.10.10.131 > s=Polycom IP Phone > c=IN IP4 10.10.10.131 > t=0 0 > m=audio 2254 RTP/AVP 8 101 > a=sendrecv > a=rtpmap:8 PCMA/8000 > a=rtpmap:101 telephone-event/8000 > Time: 2010-01-20T22:56:56.273741Z > Frame: 80 /tmp/trace.RCNV7645/_.sipXproxy.trace.xml:1353 > Source: 10.10.10.131:5060 > Dest: pbx.doctor.local-SipXProxy > > SIP/2.0 200 OK > Via: SIP/2.0/UDP > 10.10.10.200;branch=z9hG4bK-sipXecs-0193d4a272c6d0148e834fbb64e50c868e7b > Via: SIP/2.0/UDP 10.10.10.201:5060;branch=z9hG4bK9566f51c5b3b2b7b3 > From: "XXXXX,XXXX" > <sip:[email protected]<sip%[email protected]> > >;tag=d656868506 > To: <sip:[email protected]>;tag=C1B7AB8D-23A7F6FE > CSeq: 3753 BYE > Call-ID: dd89c02127cbe034 > Contact: <sip:[email protected] <sip%[email protected]>> > User-Agent: PolycomSoundPointIP-SPIP_650-UA/3.1.3.0439 > Accept-Language: en > Content-Length: 0 > > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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