I am running into some oddities with my IVR. A few weeks ago we noticed that our Business Hours IVR is picking up calls outside normal business hours. Looking through the logs on the system, it somehow figured that Saturday during 7:30a to 5:00p is in my M-F schedule that is configured on the AA and is matching the normal business hours schedule. Enabling and disabling Saturday and Sunday seemed to resolve the issue that day but it's happened again on its own. Anyone ran into this same issue?
Personally, I would much rather use a schedule in the dial plan but it seems that doesn't want to work the way my Cisco mind does it in Unity. So is it just me or is scheduling simply broke across the board? Thanks Nathan Nieblas SACA Technologies, Inc. 1260 N. Hancock Street, Suite 102 Anaheim Hills, CA 92807 p: 714-777-3222 x113 f: 888-603-9033 e: [email protected]
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