I had the exact same issue. I had Saturday and Sunday unchecked under
working hours. They had the default times in the from and to. I noticed
the working time attendant was picking up on Saturday. I left them
unchecked, but tried putting in 12:00 AM for both the From and To. I
applied it and everything was fine. I'm not sure if simply enabling and
disabling would have done the same thing.
On 2/1/2010 3:38 PM, Nathan Nieblas wrote:
I am running into some oddities with my IVR. A few weeks ago we
noticed that our Business Hours IVR is picking up calls outside normal
business hours. Looking through the logs on the system, it somehow
figured that Saturday during 7:30a to 5:00p is in my M-F schedule that
is configured on the AA and is matching the normal business hours
schedule. Enabling and disabling Saturday and Sunday seemed to resolve
the issue that day but it's happened again on its own. Anyone ran into
this same issue?
Personally, I would much rather use a schedule in the dial plan but it
seems that doesn't want to work the way my Cisco mind does it in Unity.
So is it just me or is scheduling simply broke across the board?
Thanks
Nathan Nieblas
SACA Technologies, Inc.
1260 N. Hancock Street, Suite 102
Anaheim Hills, CA 92807
p: 714-777-3222 x113
f: 888-603-9033
e: [email protected] <mailto:[email protected]>
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