I had the exact same problem with polycom firmware files. 
------Original Message------
From: Eric Varsanyi
Sender: [email protected]
To: [email protected] users
Subject: [sipx-users] Device files missing on a restore
Sent: Feb 6, 2010 2:10 AM

On SVN 17748, RPM install, running on FC12: I made a filesystem clone (same IP) 
of a working machine to a virtual test machine and upgraded it to SVN 17896. 
After adding some device files (polycom firmware, some unmanaged ringtones and 
.cfg files) through the UI on the original box I did a sipxecs backup on it 
then restored to the test machine using the UI restore function (right after a 
--database drop and sipxecs-setup). When it said it was done I rebooted.

The UI test machine came up without the device files unpacked into tftpboot but 
showing them as active in the UI. When I deactivated them there was no problem. 
When I tried to reactivate them the config server threw pages of stack trace 
(which I can dredge up if needed) into its log, the initial exception was a 
file not found exception trying to find the archive files to unpack in the 
sipxdata/upload directory.

I tarred up a copy of the /var/sipxdata/upload directory from the original 
machine and unpacked it on the test machine, then tried again to activate the 
files and everything worked fine.

I do not expect this is due to version skew between 17748 and 17896 because the 
device files just aren't anywhere in the backup tars.

What I expected: that a sipxecs backup has all state I put into the system via 
the config UI and I don't otherwise need to make regular unix level backups of 
the server.

I looked through JIRA and the book and couldn't find anything that covers this, 
should I file a bug?

Thanks,
-Eric Varsanyi
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