That makes no sense. You tried this from a different phone? Messing with gain on your gateways usually leads to echo and static. You haven't described your configuration so we don't really have much to go on.
But to answer your question, just wipe out the mailbox directory. The mailbox directories are in /var/sipxdata/mediaserver/data/mailstore Mike From: [email protected] [mailto:[email protected]] On Behalf Of Lara Johnson Sent: Tuesday, March 16, 2010 1:09 PM To: [email protected] Subject: [sipx-users] Low Voicemail Message Volume I have a single user on a SipXecs deployment that has unbearably low volume on their voicemail messages. I have tried adjusting the gain of the incoming voice to compensate believing that it may have been the gateway. All other users seem to be unaffected. You can record a voicemail for this user and replay it to yourself and you cannot hear it even before you allow it to send. Speaking louder and other methods to remedy all result the same. The prompts play nice and loud when you put the phone volume to its highest setting and the voicemail is meek in comparison. Sometimes the voicemails are indecipherable. I wanted to delete the mailbox and recreate it, but I do not know of a way to do so. When you disable a user it just disconnects their access to the voicemail box and if you re-enable them it just gives them the same box. Any suggestions or solutions are welcome.
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