A packet capture on the server's Ethernet port would allow you to listen to the message being left on that voicemail box to see if it is in the RTP stream, or in the file storage itself. Not sure that it solves anything, but would certainly help understand more with regards to what is actually failing.
Do a packet capture with Wireshark, then go into Telephone, and view your sip calls. You can select the call and play both sides of the audio stream. From: [email protected] [mailto:[email protected]] On Behalf Of Lara Johnson Sent: Wednesday, March 17, 2010 5:25 AM To: Picher, Michael; [email protected] Subject: Re: [sipx-users] Low Voicemail Message Volume Ok, we have audiocodes inbound lines to the sipxecs system. Polycom soundpoint IP 450's and internal voicemail on the sipxecs. We have 25 users configured. One user checks their voicemail and they cannot hear the recorded message. We originally thought that it was just the caller. Later we found it was all the voicemails to this one user. You can turn the volume up all the way it will go and you can almost hear the messages, but then the prompts are so loud you can't stand it. I've tried calling other mailboxes and do not experience this problem. We've tried different phones calling in, we've even tried talking more loudly when recording the message. I have checked in that directory and pulled wav files from different mailboxes and this user's files are just quiet and very hard to hear. Gain changes did not help (but it was just a test anyway) it was not any louder than before. I tried deleting it and allowing the system to recreate this box, hoping that it would return to normal (yes, grasping at straws). Still, the voicemail box records this user's messages with very low playback volume, while other users have no problems hearing their voicemails. Thanks for your response. Lara From: Picher, Michael [mailto:[email protected]] Sent: Wednesday, March 17, 2010 5:15 AM To: Lara Johnson; [email protected] Subject: RE: [sipx-users] Low Voicemail Message Volume That makes no sense. You tried this from a different phone? Messing with gain on your gateways usually leads to echo and static. You haven't described your configuration so we don't really have much to go on. But to answer your question, just wipe out the mailbox directory. The mailbox directories are in /var/sipxdata/mediaserver/data/mailstore Mike From: [email protected] [mailto:[email protected]] On Behalf Of Lara Johnson Sent: Tuesday, March 16, 2010 1:09 PM To: [email protected] Subject: [sipx-users] Low Voicemail Message Volume I have a single user on a SipXecs deployment that has unbearably low volume on their voicemail messages. I have tried adjusting the gain of the incoming voice to compensate believing that it may have been the gateway. All other users seem to be unaffected. You can record a voicemail for this user and replay it to yourself and you cannot hear it even before you allow it to send. Speaking louder and other methods to remedy all result the same. The prompts play nice and loud when you put the phone volume to its highest setting and the voicemail is meek in comparison. Sometimes the voicemails are indecipherable. I wanted to delete the mailbox and recreate it, but I do not know of a way to do so. When you disable a user it just disconnects their access to the voicemail box and if you re-enable them it just gives them the same box. Any suggestions or solutions are welcome.
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