On Thu, Mar 18, 2010 at 11:44 AM, Picher, Michael <[email protected]>wrote:
> Wow… last ditch, delete the user, change out their phone, wipe out that > extension, create a new account with a new extension and add her old one as > an alias. > > > > If that doesn’t solve it… > > > Swap out the AC for a Patton and see if that changes things... > *From:* Lara Johnson [mailto:[email protected]] > *Sent:* Thursday, March 18, 2010 8:51 AM > *To:* Tony Graziano; Nathaniel Watkins > *Cc:* Picher, Michael; [email protected] > > *Subject:* RE: [sipx-users] Low Voicemail Message Volume > > > > Ok, here’s what I did yesterday. Sorry for not keeping completely up to the > moment. > > I called in on every line on the AC (there’s six) and left two voicemails, > one on the problem user and one on a “control” extension that did not have > the issues. > > Every call exhibited the same thing. I did call in on a SIP did to that > extension and it did not have those issues. I switched ports on the > Audiocodes, with no change. I completely changed Audiocodes (had a new one > lying around) and still no change. I tried to up the gain to 15, which I had > previously only went to 10. This helped enough to where the user did not > have to up the phone volume to max to hear most of their messages. > > > > I connected to each line on the AC on the 66 block with a butt-in set and > experienced no low volume problems there or at the dmarc. I called in to > each line and answered on this particular extension and could speak without > volume problems. > > > > So currently we’ve had to sacrifice some static to get the voicemails. It > still confounds me as to why this is only a single user’s mailbox that has > such bad volume problems. Thanks for all the input! > > > > *From:* Tony Graziano [mailto:[email protected]] > *Sent:* Wednesday, March 17, 2010 5:44 P > *To:* Nathaniel Watkins > *Cc:* [email protected]; Lara Johnson; > [email protected] > *Subject:* Re: [sipx-users] Low Voicemail Message Volume > > > > On Wed, Mar 17, 2010 at 5:41 PM, Nathaniel Watkins < > [email protected]> wrote: > > Yeah, his way is a bit easier :) > > If the volume is low with a buttset, then it would be low no matter what is > was plugged into. Finding the offending line and turning it over to the > telco to fix "AFTER" you ensure it is not split 10 ways and being used as an > am radio antenna or something. Seriously, I have had analog lines so > horribly connected I could listen the the radio over the dial tone... and > its always the wrong station. > > > ----- Original Message ----- > From: Picher, Michael <[email protected]> > To: Nathaniel Watkins; Lara Johnson <[email protected]>; > [email protected] <[email protected]> > Sent: Wed Mar 17 17:38:18 2010 > Subject: RE: [sipx-users] Low Voicemail Message Volume > > Yes, the only time I had this sort of issue it was line side… > > > > Can you put an analog phone on each line and test it? > > > > From: Nathaniel Watkins [mailto:[email protected]] > Sent: Wednesday, March 17, 2010 10:04 AM > To: Lara Johnson; Picher, Michael; [email protected] > Subject: RE: [sipx-users] Low Voicemail Message Volume > > > > Just a thought – why don’t you try swapping two of your analog lines going > into the audiocodes device. Then call the other number – This would allow > you to know that it is not the line. If it is not the line, I would then > try changing the autodial configuration on the audiocodes so you can swap > ports on the audiocodes. > > > > This way you’ll at least rule out non-sipx possibilities… > > > > > > From: [email protected] [mailto: > [email protected]] On Behalf Of Lara Johnson > Sent: Wednesday, March 17, 2010 8:25 AM > To: Picher, Michael; [email protected] > Subject: Re: [sipx-users] Low Voicemail Message Volume > > > > Ok, we have audiocodes inbound lines to the sipxecs system. Polycom > soundpoint IP 450’s and internal voicemail on the sipxecs. > > > > We have 25 users configured. One user checks their voicemail and they > cannot hear the recorded message. We originally thought that it was just the > caller. Later we found it was all the voicemails to this one user. You can > turn the volume up all the way it will go and you can almost hear the > messages, but then the prompts are so loud you can’t stand it. > > I’ve tried calling other mailboxes and do not experience this problem. > We’ve tried different phones calling in, we’ve even tried talking more > loudly when recording the message. > > I have checked in that directory and pulled wav files from different > mailboxes and this user’s files are just quiet and very hard to hear. Gain > changes did not help (but it was just a test anyway) it was not any louder > than before. I tried deleting it and allowing the system to recreate this > box, hoping that it would return to normal (yes, grasping at straws). Still, > the voicemail box records this user’s messages with very low playback > volume, while other users have no problems hearing their voicemails. > > > > Thanks for your response. > Lara > > > > From: Picher, Michael [mailto:[email protected]] > Sent: Wednesday, March 17, 2010 5:15 AM > To: Lara Johnson; [email protected] > Subject: RE: [sipx-users] Low Voicemail Message Volume > > > > That makes no sense. You tried this from a different phone? Messing with > gain on your gateways usually leads to echo and static. You haven’t > described your configuration so we don’t really have much to go on. > > > > But to answer your question, just wipe out the mailbox directory. > > > > The mailbox directories are in /var/sipxdata/mediaserver/data/mailstore > > > > Mike > > > > From: [email protected] [mailto: > [email protected]] On Behalf Of Lara Johnson > Sent: Tuesday, March 16, 2010 1:09 PM > To: [email protected] > Subject: [sipx-users] Low Voicemail Message Volume > > > > I have a single user on a SipXecs deployment that has unbearably low volume > on their voicemail messages. > > I have tried adjusting the gain of the incoming voice to compensate > believing that it may have been the gateway. All other users seem to be > unaffected. You can record a voicemail for this user and replay it to > yourself and you cannot hear it even before you allow it to send. Speaking > louder and other methods to remedy all result the same. The prompts play > nice and loud when you put the phone volume to its highest setting and the > voicemail is meek in comparison. Sometimes the voicemails are > indecipherable. > > > > I wanted to delete the mailbox and recreate it, but I do not know of a way > to do so. When you disable a user it just disconnects their access to the > voicemail box and if you re-enable them it just gives them the same box. > > Any suggestions or solutions are welcome. > > > > ________________________________ > > This message and any files transmitted with it are intended only for the > individual(s) or entity named. If you are not the intended individual(s) or > entity named you are hereby notified that any disclosure, copying, > distribution or reliance upon its contents is strictly prohibited. If you > have received this in error, please notify the sender, delete the original, > and destroy all copies. Email transmissions cannot be guaranteed to be > secure or error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. Garrett County > Government therefore does not accept any liability for any errors or > omissions in the contents of this message, which arise as a result of email > transmission. > > > Garrett County Government, > 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 > www.garrettcounty.org > > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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