Read my post. I won't repeat myself. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431
Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: ronald teng <[email protected]> To: Tony Graziano <[email protected]> Cc: [email protected] <[email protected]> Sent: Tue Mar 30 12:11:14 2010 Subject: Re: [sipx-users] Auto Attendant not working hmmm...i actually didn't create a separate dial plan on sipX...i just modified the default local dial plan sipx has....i took out the 9 on the prefix and set it to keep 8 digits to forward to the gateway....could this be the problem?...i could try reverting it back to defaults tomorrow to test...anyway...gotta sleep...will chek on this tomorrow...thnx On Wed, Mar 31, 2010 at 12:02 AM, Tony Graziano < [email protected]> wrote: > One thing at a time. I'm sure if you disabled the dial plan rule you > created and restarted services, you will see the AA probably now works > (i.e., dial plan back to defaults). You don;t have to delete the rule(s) > you > created, just disabled them. > > How you created your dial plan and where you place an item in the dial > plan > DOES MAKE a difference. > > On Tue, Mar 30, 2010 at 11:57 AM, ronald teng > <[email protected]>wrote: > >> only the gateway and the sipX local dial plan was manually >> configured....the phone is configured via sipX....also the auto attendant >> was working before using the same phones...it just suddenly stopped >> working >> while i was configuring my gateway (cisco configs)....just to make sure >> it's >> not a phone issue, i also used the xlite softphone before but it also >> cant >> contact the auto attendant. Currently, my gateway connection plar is set >> to >> 101 (sipX voicemail attendant....just to test if calls do get inside) coz >> if >> i set it to 100...i get the same results...busy tone. >> >> btw.....howcome im not able to set the connection plar on the >> cisco gateway directly to a user extension? are there some settings i >> need >> to change in sipX to allow this or does it only require configs on the >> gateway? >> > I think you "might be able" to set it to a user, it's not the typical way > to do that though, because all calls would be routed to ONE user. I don;t > think it matters until you fix what's wrong with the dial plan. > >> >> On Tue, Mar 30, 2010 at 9:25 PM, Tony Graziano < >> [email protected]> wrote: >> >>> That means the call never lefr the phone and hit the proxy. Was the >>> phone >>> ever used on another system or was anything EVER manually configured? I >>> am >>> convinced the phone needs to be wiped. >>> ============================ >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> ----- Original Message ----- >>> From: ronald teng <[email protected]> >>> To: Tony Graziano <[email protected]> >>> Cc: [email protected] <[email protected]> >>> Sent: Tue Mar 30 09:17:42 2010 >>> Subject: Re: [sipx-users] Auto Attendant not working >>> >>> i opened the merged.xml file using winSCP and the contents are what i've >>> posted from before (reposted below)... >>> <?xml version="1.0" encoding="UTF-8" standalone="yes"?> >>> <sipTrace> >>> </sipTrace> >>> i can still upload a copy of the merged.xml file if necessary >>> though...but >>> can only do that tomorrow once i get back to the office >>> >>> >>> >>> >>> On Tue, Mar 30, 2010 at 6:24 PM, Tony Graziano < >>> [email protected] >>> > wrote: >>> >>> > That all looks fine. maybe you can post your merged.xml file here. >>> > >>> > you need to grab the merged.xml file and open it in sipviewer, which >>> > is >>> > downloadable and runnable on a windows pc. >>> > >>> > >>> > On Tue, Mar 30, 2010 at 6:15 AM, ronald teng <[email protected]> >>> wrote: >>> > >>> >> pasted results below. All services running on the server. >>> Configuration >>> >> test= all success except for ntp as haven't configured this yet. As >>> for >>> >> dial >>> >> plan changes, i did make some changes on the local dial >>> plan....removed >>> >> the >>> >> prefix and changed forward digits from 7 to 8 (to adjust to the >>> dialpeer >>> >> settings on my cisco gateway.) >>> >> Maybe im not running the sipviewer properly? the only command i >>> need >>> >> to >>> >> issue to open sipxviewer is "sipx-dialog-count >>> >> /var/log/sipxpbx/sipXproxy.log" right? >>> >> >>> >> [r...@sipxgw ~]# sipxproc --state >>> >> {"FreeSWITCH"=>"Running", >>> >> "sipXmrtg"=>"Running", >>> >> "SIPRegistrar"=>"Running", >>> >> "ParkServer"=>"Running", >>> >> "ConfigAgent"=>"Disabled", >>> >> "CallResolver"=>"Running", >>> >> "ACDServer"=>"Disabled", >>> >> "SIPStatus"=>"Running", >>> >> "ConfigServer"=>"Running", >>> >> "CallResolver-Agent"=>"Disabled", >>> >> "SipXbridge"=>"Disabled", >>> >> "MediaServer"=>"Running", >>> >> "sipXivr"=>"Running", >>> >> "PageServer"=>"Running", >>> >> "PresenceServer"=>"Disabled", >>> >> "ResourceListServer"=>"Running", >>> >> "SipXrelay"=>"Running", >>> >> "SIPXProxy"=>"Running"} >>> >> >>> >> >>> >> >>> >> On Tue, Mar 30, 2010 at 5:58 PM, Tony Graziano < >>> >> [email protected]> wrote: >>> >> >>> >>> sipx lets you update it from the web gui. That firmware version is >>> not >>> >>> the latest functional one (note: not all firmware polycom puts out >>> there >>> >>> should be used because it's the latest, they do put stuff out there >>> that >>> >>> is >>> >>> known to break things, 3.1.2 and 3.1.2 are both adequate for use). >>> >>> >>> >>> what is the output of: >>> >>> >>> >>> sipxproc --state >>> >>> >>> >>> (do that from cli and paste it here) >>> >>> >>> >>> When you observe the services in sipx does it show anything as >>> >>> failed >>> or >>> >>> not running? Did you run preflight tests and they all passed? >>> >>> >>> >>> if you rotated logs and called the AA and ran merge-logs and that >>> >>> was >>> >>> the >>> >>> result of your merged.xml file, there is a real issue with your >>> >>> configuration. Did you make any dial plan changes? >>> >>> >>> >>> >>> >>> On Tue, Mar 30, 2010 at 5:36 AM, ronald teng >>> >>> <[email protected]>wrote: >>> >>> >>> >>>> bootroom: 4.1.2.0037 >>> >>>> bootblock 2.8.1 >>> >>>> application/main= >>> >>>> label:sip >>> >>>> version:3.1.2.0392 (is this the firmware version?) >>> >>>> >>> >>>> is this version i have not workable w/ sipXecs? if not, then i'll >>> start >>> >>>> googling how to update it =P >>> >>>> >>> >>>> >>> >>>> >>> >>>> On Tue, Mar 30, 2010 at 5:15 PM, Tony Graziano < >>> >>>> [email protected]> wrote: >>> >>>> >>> >>>>> Ensure you are running bootrom 4.2.1 and firmware 3.1.3RevC >>> >>>>> >>> >>>>> >>> >>>>> On Tue, Mar 30, 2010 at 3:10 AM, ronald teng >>> >>>>> <[email protected]>wrote: >>> >>>>> >>> >>>>>> polycom soundpoint 650's >>> >>>>>> >>> >>>>>> >>> >>>>>> On Tue, Mar 30, 2010 at 2:55 PM, Tony Graziano < >>> >>>>>> [email protected]> wrote: >>> >>>>>> >>> >>>>>>> Good, the registrations don;t look unusual, but what kind of >>> >>>>>>> phone(s)? >>> >>>>>>> >>> >>>>>>> >>> >>>>>>> On Tue, Mar 30, 2010 at 2:51 AM, ronald teng >>> >>>>>>> <[email protected]>wrote: >>> >>>>>>> >>> >>>>>>>> @todd - will try that and post the results.... >>> >>>>>>>> @tony - the phones seems registered properly enough...i am able >>> to >>> >>>>>>>> make outgoing calls now to the pstn (thnx again to staffan). >>> >>>>>>>> the >>> >>>>>>>> phone >>> >>>>>>>> registrations page looks like this >>> >>>>>>>> >>> >>>>>>>> >>> >>>>>>>> URI< >>> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Suri >>> > >>> >>>>>>>> Contact< >>> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Scontact >>> > >>> >>>>>>>> Expiration >>> >>>>>>>> [s]< >>> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Sexpires >>> > >>> >>>>>>>> sip:[email protected] >>> >>>>>>>> <sip:[email protected]<sip%[email protected]>< >>> sip%[email protected] <sip%[email protected]>> >>> >>>>>>>> ;x-sipX-nonat> 1968 sip:[email protected] >>> >>>>>>>> <sip:[email protected] <sip%[email protected]>< >>> sip%[email protected] <sip%[email protected]>> >>> >>>>>>>> ;x-sipX-nonat> 243 >>> >>>>>>>> >>> >>>>>>>> >>> >>>>>>>> On Tue, Mar 30, 2010 at 2:34 PM, Tony Graziano < >>> >>>>>>>> [email protected]> wrote: >>> >>>>>>>> >>> >>>>>>>>> What kind of phone are you calling this from? Are you sure the >>> >>>>>>>>> phone is registered properly? What does the registration look >>> like >>> >>>>>>>>> in sipx? >>> >>>>>>>>> >>> >>>>>>>>> On Tue, Mar 30, 2010 at 1:49 AM, ronald teng < >>> >>>>>>>>> [email protected]> wrote: >>> >>>>>>>>> >>> >>>>>>>>>> I am having problems w/ the sipXecs auto attendant (ext 100) >>> not >>> >>>>>>>>>> working at all. I tried calling it internally and it just >>> gives >>> >>>>>>>>>> me a busy >>> >>>>>>>>>> tone. I am able to call the voicemail attendant (ext 101) >>> though. >>> >>>>>>>>>> Any ideas >>> >>>>>>>>>> on how to fix this? >>> >>>>>>>>>> here are some of the troubleshooting i have done on this >>> >>>>>>>>>> 1. restarted auto attendant service/rebooted sipXecs and >>> phones >>> >>>>>>>>>> 2. confirmed auto attendant service is on running status and >>> the >>> >>>>>>>>>> dial plan for it is enabled >>> >>>>>>>>>> 3. confirmed that the autoattendant.wav is working.....was >>> able >>> >>>>>>>>>> to >>> >>>>>>>>>> listen to it from the features tab >>> >>>>>>>>>> 4. confirmed autoattendant "options" values are on default >>> >>>>>>>>>> >>> >>>>>>>>>> >>> >>>>>>>>>> >>> >>>>>>>>>> _______________________________________________ >>> >>>>>>>>>> sipx-users mailing list [email protected] >>> >>>>>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>> >>>>>>>>>> Unsubscribe: >>> >>>>>>>>>> http://list.sipfoundry.org/mailman/listinfo/sipx-users >>> >>>>>>>>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>> >>>>>>>>>> >>> >>>>>>>>> >>> >>>>>>>>> >>> >>>>>>>>> >>> >>>>>>>>> -- >>> >>>>>>>>> ====================== >>> >>>>>>>>> Tony Graziano, Manager >>> >>>>>>>>> Telephone: 434.984.8430 >>> >>>>>>>>> Fax: 434.984.8431 >>> >>>>>>>>> >>> >>>>>>>>> Email: [email protected] >>> >>>>>>>>> >>> >>>>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>> >>>>>>>>> Telephone: 434.984.8426 >>> >>>>>>>>> Fax: 434.984.8427 >>> >>>>>>>>> >>> >>>>>>>>> Helpdesk Contract Customers: >>> >>>>>>>>> http://www.myitdepartment.net/gethelp/ >>> >>>>>>>>> >>> >>>>>>>>> Why do mathematicians always confuse Halloween and Christmas? >>> >>>>>>>>> Because 31 Oct = 25 Dec. >>> >>>>>>>>> >>> >>>>>>>>> >>> >>>>>>>> >>> >>>>>>> >>> >>>>>>> >>> >>>>>>> -- >>> >>>>>>> ====================== >>> >>>>>>> Tony Graziano, Manager >>> >>>>>>> Telephone: 434.984.8430 >>> >>>>>>> Fax: 434.984.8431 >>> >>>>>>> >>> >>>>>>> Email: [email protected] >>> >>>>>>> >>> >>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>> >>>>>>> Telephone: 434.984.8426 >>> >>>>>>> Fax: 434.984.8427 >>> >>>>>>> >>> >>>>>>> Helpdesk Contract Customers: >>> >>>>>>> http://www.myitdepartment.net/gethelp/ >>> >>>>>>> >>> >>>>>>> Why do mathematicians always confuse Halloween and Christmas? >>> >>>>>>> Because 31 Oct = 25 Dec. >>> >>>>>>> >>> >>>>>>> >>> >>>>>> >>> >>>>> >>> >>>>> >>> >>>>> -- >>> >>>>> ====================== >>> >>>>> Tony Graziano, Manager >>> >>>>> Telephone: 434.984.8430 >>> >>>>> Fax: 434.984.8431 >>> >>>>> >>> >>>>> Email: [email protected] >>> >>>>> >>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>> >>>>> Telephone: 434.984.8426 >>> >>>>> Fax: 434.984.8427 >>> >>>>> >>> >>>>> Helpdesk Contract Customers: >>> >>>>> http://www.myitdepartment.net/gethelp/ >>> >>>>> >>> >>>>> Why do mathematicians always confuse Halloween and Christmas? >>> >>>>> Because 31 Oct = 25 Dec. >>> >>>>> >>> >>>>> >>> >>>> >>> >>> >>> >>> >>> >>> -- >>> >>> ====================== >>> >>> Tony Graziano, Manager >>> >>> Telephone: 434.984.8430 >>> >>> Fax: 434.984.8431 >>> >>> >>> >>> Email: [email protected] >>> >>> >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> >>> Telephone: 434.984.8426 >>> >>> Fax: 434.984.8427 >>> >>> >>> >>> Helpdesk Contract Customers: >>> >>> http://www.myitdepartment.net/gethelp/ >>> >>> >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> >>> Because 31 Oct = 25 Dec. >>> >>> >>> >>> >>> >> >>> > >>> > >>> > -- >>> > ====================== >>> > Tony Graziano, Manager >>> > Telephone: 434.984.8430 >>> > Fax: 434.984.8431 >>> > >>> > Email: [email protected] >>> > >>> > LAN/Telephony/Security and Control Systems Helpdesk: >>> > Telephone: 434.984.8426 >>> > Fax: 434.984.8427 >>> > >>> > Helpdesk Contract Customers: >>> > http://www.myitdepartment.net/gethelp/ >>> > >>> > Why do mathematicians always confuse Halloween and Christmas? >>> > Because 31 Oct = 25 Dec. >>> > >>> > >>> >> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
