One thing at a time. I'm sure if you disabled the dial plan rule you created and restarted services, you will see the AA probably now works (i.e., dial plan back to defaults). You don;t have to delete the rule(s) you created, just disabled them.
How you created your dial plan and where you place an item in the dial plan DOES MAKE a difference. On Tue, Mar 30, 2010 at 11:57 AM, ronald teng <[email protected]> wrote: > only the gateway and the sipX local dial plan was manually > configured....the phone is configured via sipX....also the auto attendant > was working before using the same phones...it just suddenly stopped working > while i was configuring my gateway (cisco configs)....just to make sure it's > not a phone issue, i also used the xlite softphone before but it also cant > contact the auto attendant. Currently, my gateway connection plar is set to > 101 (sipX voicemail attendant....just to test if calls do get inside) coz if > i set it to 100...i get the same results...busy tone. > > btw.....howcome im not able to set the connection plar on the cisco gateway > directly to a user extension? are there some settings i need to change in > sipX to allow this or does it only require configs on the gateway? > I think you "might be able" to set it to a user, it's not the typical way to do that though, because all calls would be routed to ONE user. I don;t think it matters until you fix what's wrong with the dial plan. > > On Tue, Mar 30, 2010 at 9:25 PM, Tony Graziano < > [email protected]> wrote: > >> That means the call never lefr the phone and hit the proxy. Was the phone >> ever used on another system or was anything EVER manually configured? I am >> convinced the phone needs to be wiped. >> ============================ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> ----- Original Message ----- >> From: ronald teng <[email protected]> >> To: Tony Graziano <[email protected]> >> Cc: [email protected] <[email protected]> >> Sent: Tue Mar 30 09:17:42 2010 >> Subject: Re: [sipx-users] Auto Attendant not working >> >> i opened the merged.xml file using winSCP and the contents are what i've >> posted from before (reposted below)... >> <?xml version="1.0" encoding="UTF-8" standalone="yes"?> >> <sipTrace> >> </sipTrace> >> i can still upload a copy of the merged.xml file if necessary though...but >> can only do that tomorrow once i get back to the office >> >> >> >> >> On Tue, Mar 30, 2010 at 6:24 PM, Tony Graziano < >> [email protected] >> > wrote: >> >> > That all looks fine. maybe you can post your merged.xml file here. >> > >> > you need to grab the merged.xml file and open it in sipviewer, which is >> > downloadable and runnable on a windows pc. >> > >> > >> > On Tue, Mar 30, 2010 at 6:15 AM, ronald teng <[email protected]> >> wrote: >> > >> >> pasted results below. All services running on the server. >> Configuration >> >> test= all success except for ntp as haven't configured this yet. As for >> >> dial >> >> plan changes, i did make some changes on the local dial plan....removed >> >> the >> >> prefix and changed forward digits from 7 to 8 (to adjust to the >> dialpeer >> >> settings on my cisco gateway.) >> >> Maybe im not running the sipviewer properly? the only command i need >> >> to >> >> issue to open sipxviewer is "sipx-dialog-count >> >> /var/log/sipxpbx/sipXproxy.log" right? >> >> >> >> [r...@sipxgw ~]# sipxproc --state >> >> {"FreeSWITCH"=>"Running", >> >> "sipXmrtg"=>"Running", >> >> "SIPRegistrar"=>"Running", >> >> "ParkServer"=>"Running", >> >> "ConfigAgent"=>"Disabled", >> >> "CallResolver"=>"Running", >> >> "ACDServer"=>"Disabled", >> >> "SIPStatus"=>"Running", >> >> "ConfigServer"=>"Running", >> >> "CallResolver-Agent"=>"Disabled", >> >> "SipXbridge"=>"Disabled", >> >> "MediaServer"=>"Running", >> >> "sipXivr"=>"Running", >> >> "PageServer"=>"Running", >> >> "PresenceServer"=>"Disabled", >> >> "ResourceListServer"=>"Running", >> >> "SipXrelay"=>"Running", >> >> "SIPXProxy"=>"Running"} >> >> >> >> >> >> >> >> On Tue, Mar 30, 2010 at 5:58 PM, Tony Graziano < >> >> [email protected]> wrote: >> >> >> >>> sipx lets you update it from the web gui. That firmware version is not >> >>> the latest functional one (note: not all firmware polycom puts out >> there >> >>> should be used because it's the latest, they do put stuff out there >> that >> >>> is >> >>> known to break things, 3.1.2 and 3.1.2 are both adequate for use). >> >>> >> >>> what is the output of: >> >>> >> >>> sipxproc --state >> >>> >> >>> (do that from cli and paste it here) >> >>> >> >>> When you observe the services in sipx does it show anything as failed >> or >> >>> not running? Did you run preflight tests and they all passed? >> >>> >> >>> if you rotated logs and called the AA and ran merge-logs and that was >> >>> the >> >>> result of your merged.xml file, there is a real issue with your >> >>> configuration. Did you make any dial plan changes? >> >>> >> >>> >> >>> On Tue, Mar 30, 2010 at 5:36 AM, ronald teng >> >>> <[email protected]>wrote: >> >>> >> >>>> bootroom: 4.1.2.0037 >> >>>> bootblock 2.8.1 >> >>>> application/main= >> >>>> label:sip >> >>>> version:3.1.2.0392 (is this the firmware version?) >> >>>> >> >>>> is this version i have not workable w/ sipXecs? if not, then i'll >> start >> >>>> googling how to update it =P >> >>>> >> >>>> >> >>>> >> >>>> On Tue, Mar 30, 2010 at 5:15 PM, Tony Graziano < >> >>>> [email protected]> wrote: >> >>>> >> >>>>> Ensure you are running bootrom 4.2.1 and firmware 3.1.3RevC >> >>>>> >> >>>>> >> >>>>> On Tue, Mar 30, 2010 at 3:10 AM, ronald teng >> >>>>> <[email protected]>wrote: >> >>>>> >> >>>>>> polycom soundpoint 650's >> >>>>>> >> >>>>>> >> >>>>>> On Tue, Mar 30, 2010 at 2:55 PM, Tony Graziano < >> >>>>>> [email protected]> wrote: >> >>>>>> >> >>>>>>> Good, the registrations don;t look unusual, but what kind of >> >>>>>>> phone(s)? >> >>>>>>> >> >>>>>>> >> >>>>>>> On Tue, Mar 30, 2010 at 2:51 AM, ronald teng >> >>>>>>> <[email protected]>wrote: >> >>>>>>> >> >>>>>>>> @todd - will try that and post the results.... >> >>>>>>>> @tony - the phones seems registered properly enough...i am able >> to >> >>>>>>>> make outgoing calls now to the pstn (thnx again to staffan). the >> >>>>>>>> phone >> >>>>>>>> registrations page looks like this >> >>>>>>>> >> >>>>>>>> >> >>>>>>>> URI< >> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Suri >> > >> >>>>>>>> Contact< >> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Scontact >> > >> >>>>>>>> Expiration >> >>>>>>>> [s]< >> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Sexpires >> > >> >>>>>>>> sip:[email protected] >> >>>>>>>> <sip:[email protected]<sip%[email protected]>< >> sip%[email protected] <sip%[email protected]>> >> >>>>>>>> ;x-sipX-nonat> 1968 sip:[email protected] >> >>>>>>>> <sip:[email protected] <sip%[email protected]>< >> sip%[email protected] <sip%[email protected]>> >> >>>>>>>> ;x-sipX-nonat> 243 >> >>>>>>>> >> >>>>>>>> >> >>>>>>>> On Tue, Mar 30, 2010 at 2:34 PM, Tony Graziano < >> >>>>>>>> [email protected]> wrote: >> >>>>>>>> >> >>>>>>>>> What kind of phone are you calling this from? Are you sure the >> >>>>>>>>> phone is registered properly? What does the registration look >> like >> >>>>>>>>> in sipx? >> >>>>>>>>> >> >>>>>>>>> On Tue, Mar 30, 2010 at 1:49 AM, ronald teng < >> >>>>>>>>> [email protected]> wrote: >> >>>>>>>>> >> >>>>>>>>>> I am having problems w/ the sipXecs auto attendant (ext 100) >> not >> >>>>>>>>>> working at all. I tried calling it internally and it just gives >> >>>>>>>>>> me a busy >> >>>>>>>>>> tone. I am able to call the voicemail attendant (ext 101) >> though. >> >>>>>>>>>> Any ideas >> >>>>>>>>>> on how to fix this? >> >>>>>>>>>> here are some of the troubleshooting i have done on this >> >>>>>>>>>> 1. restarted auto attendant service/rebooted sipXecs and phones >> >>>>>>>>>> 2. confirmed auto attendant service is on running status and >> the >> >>>>>>>>>> dial plan for it is enabled >> >>>>>>>>>> 3. confirmed that the autoattendant.wav is working.....was able >> >>>>>>>>>> to >> >>>>>>>>>> listen to it from the features tab >> >>>>>>>>>> 4. confirmed autoattendant "options" values are on default >> >>>>>>>>>> >> >>>>>>>>>> >> >>>>>>>>>> >> >>>>>>>>>> _______________________________________________ >> >>>>>>>>>> sipx-users mailing list [email protected] >> >>>>>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >> >>>>>>>>>> Unsubscribe: >> >>>>>>>>>> http://list.sipfoundry.org/mailman/listinfo/sipx-users >> >>>>>>>>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >>>>>>>>>> >> >>>>>>>>> >> >>>>>>>>> >> >>>>>>>>> >> >>>>>>>>> -- >> >>>>>>>>> ====================== >> >>>>>>>>> Tony Graziano, Manager >> >>>>>>>>> Telephone: 434.984.8430 >> >>>>>>>>> Fax: 434.984.8431 >> >>>>>>>>> >> >>>>>>>>> Email: [email protected] >> >>>>>>>>> >> >>>>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>>>>>>>> Telephone: 434.984.8426 >> >>>>>>>>> Fax: 434.984.8427 >> >>>>>>>>> >> >>>>>>>>> Helpdesk Contract Customers: >> >>>>>>>>> http://www.myitdepartment.net/gethelp/ >> >>>>>>>>> >> >>>>>>>>> Why do mathematicians always confuse Halloween and Christmas? >> >>>>>>>>> Because 31 Oct = 25 Dec. >> >>>>>>>>> >> >>>>>>>>> >> >>>>>>>> >> >>>>>>> >> >>>>>>> >> >>>>>>> -- >> >>>>>>> ====================== >> >>>>>>> Tony Graziano, Manager >> >>>>>>> Telephone: 434.984.8430 >> >>>>>>> Fax: 434.984.8431 >> >>>>>>> >> >>>>>>> Email: [email protected] >> >>>>>>> >> >>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>>>>>> Telephone: 434.984.8426 >> >>>>>>> Fax: 434.984.8427 >> >>>>>>> >> >>>>>>> Helpdesk Contract Customers: >> >>>>>>> http://www.myitdepartment.net/gethelp/ >> >>>>>>> >> >>>>>>> Why do mathematicians always confuse Halloween and Christmas? >> >>>>>>> Because 31 Oct = 25 Dec. >> >>>>>>> >> >>>>>>> >> >>>>>> >> >>>>> >> >>>>> >> >>>>> -- >> >>>>> ====================== >> >>>>> Tony Graziano, Manager >> >>>>> Telephone: 434.984.8430 >> >>>>> Fax: 434.984.8431 >> >>>>> >> >>>>> Email: [email protected] >> >>>>> >> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>>>> Telephone: 434.984.8426 >> >>>>> Fax: 434.984.8427 >> >>>>> >> >>>>> Helpdesk Contract Customers: >> >>>>> http://www.myitdepartment.net/gethelp/ >> >>>>> >> >>>>> Why do mathematicians always confuse Halloween and Christmas? >> >>>>> Because 31 Oct = 25 Dec. >> >>>>> >> >>>>> >> >>>> >> >>> >> >>> >> >>> -- >> >>> ====================== >> >>> Tony Graziano, Manager >> >>> Telephone: 434.984.8430 >> >>> Fax: 434.984.8431 >> >>> >> >>> Email: [email protected] >> >>> >> >>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>> Telephone: 434.984.8426 >> >>> Fax: 434.984.8427 >> >>> >> >>> Helpdesk Contract Customers: >> >>> http://www.myitdepartment.net/gethelp/ >> >>> >> >>> Why do mathematicians always confuse Halloween and Christmas? >> >>> Because 31 Oct = 25 Dec. >> >>> >> >>> >> >> >> > >> > >> > -- >> > ====================== >> > Tony Graziano, Manager >> > Telephone: 434.984.8430 >> > Fax: 434.984.8431 >> > >> > Email: [email protected] >> > >> > LAN/Telephony/Security and Control Systems Helpdesk: >> > Telephone: 434.984.8426 >> > Fax: 434.984.8427 >> > >> > Helpdesk Contract Customers: >> > http://www.myitdepartment.net/gethelp/ >> > >> > Why do mathematicians always confuse Halloween and Christmas? >> > Because 31 Oct = 25 Dec. >> > >> > >> > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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