I can only say I don't have this problem with our ACD queue. It is for our 
helpdesk with 5 agents and they field several hundred calls a day. I'm using 
polycom phones and Cisco switches. Do wireshark captures show anything? Maybe 
try a different switch and handset vendor. Others may know more, but I can at 
least promise it doesn't occur on any of the setups I have built. 
Sent via BlackBerry from T-Mobile

-----Original Message-----
From: "Remco van Vugt (Raffel Internet)" <[email protected]>
Date: Wed, 7 Apr 2010 00:53:42 
To: <[email protected]>
Subject: [sipx-users] ACD sound quality / clicking noise

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