I'm an engineer, I like pcap's...  programmers like traces.

 

From: Rhon [mailto:[email protected]] 
Sent: Friday, April 09, 2010 4:41 AM
To: Picher, Michael; [email protected]
Subject: Re: [sipx-users] Cannot establish a call from polycom 650 to
cisco 7970g

 

I attached a siptrace hope someone help me evaluate it.

Thanks

Rhon

On Fri, Apr 9, 2010 at 3:57 PM, Rhon <[email protected]> wrote:

Hi Michael,

Thank you for your reply.

For the Cisco phone the default is g711ulaw codec. AFAIK, polycom use
g722 as preferred codec.

In Gateway > Voice Codec, I selected g711ulaw and g723.1. 
g711ulaw is on top of g723.1. 

For the Phones > Polycom, I selected g711ulaw as preferred over g722.
For the Phones > Cisco, I selected g711 ulaw as preferred over g723.1

I applied/send the profile to the phones and gateway, restart the
sipxecs services, phones and my Audiocodes as well.

But the problem remained. Whenever you make a call from Polycom, the IVR
will prompt automatically and says "The extension is not available".

Any thoughts on how to fix this?

Thanks in advance.

Rhon






On Fri, Apr 9, 2010 at 2:54 PM, Picher, Michael
<[email protected]> wrote:

They need to have at least one of the same codecs selected.  You might
want to capture some of this traffic and inspect the SIP information to
really see what is going on.

 

Mike

 

From: [email protected]
[mailto:[email protected]] On Behalf Of Rhon
Sent: Thursday, April 08, 2010 11:57 PM
To: [email protected]
Subject: [sipx-users] Cannot establish a call from polycom 650 to cisco
7970g

 

Hi Everyone,

Finally, I was able to make my Cisco phone call each other. Now the
phones were able to receive/call locally. 
But why cant our Polycom 650 phone cannot call a cisco phone locally,
but were able to receive calls from a cisco phone?

Is there anything to adjust to make all the phones (cisco/polycom)
communicate with each other?

Thanks in advance.

Rhon

 

 

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