Thanks Robert, I have now done this. I have not attached the cap file here as it is too big, I sent that straight to your email. Let me know if you did not get it, it is 6MB.
The call was from ext 8051 to external number 907723499069. Regards, Sven -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of JOLY, ROBERT (ROBERT) Sent: 04 May 2010 20:35 To: Matt White; [email protected] Subject: Re: [sipx-users] Media drops out after 5-6 minutes > > I believe there is a cisco issue. We had another customer > report this issue with a set of cisco handsets yesterday. I > have not heard back from our techs what they found yet, but > the issue reported to us was not via sipxbridge but for a > remote worker calling to an internal extension...so sipxrelay. > > Calls drop at exactly 5:33 seconds. > > >>> "Sven Evensen" 05/04/10 11:29 AM >>> > > > Hi, > > > > We have a scenario where a Cisco 7640 dials out through our > UK SIP trunk to a mobile. After 5 -6 minutes the media > > suddenly ends. The calls stays up until the parties hang up. > This does not happen on the Polycom phone > > > > The only clue I see is that at the exact time the media goes > away, I can see in sipxrelay.log an entry "pauseBridge". The pauseBridge entry would be there as a consequence of the call being terminated by one end. So, it is the effect, not the cause. Your best bet is to get a network trace of the problem and send it in. If you can run 'tcpdump -n -nn -s 0 -i any - w cisco_drop.cap' from the sipXecs command line, make a call, wait for it to fail and then send it to me, I'll check that the media and signaling are what they are supposed to be. > > > > I am really not sure which logging to turn on to dig deeper > into this, can some one advise. > > > > This is sipX 4.0.4 > > > > Regards, > > Sven > > > > > > Sven Evensen, Technical Support Consultant > > OnRelay > Elizabeth House | 39 York Road, London SE1 7NQ, UK | +44 (0) > 207 902 8123 | [email protected] | > <http://www.onrelay.com/> www.onrelay.com <http://www.onrelay.com/> > > OnRelay in the News: > > OnRelay Named in Tech Media Invest Top 100 > > http://www.guardian.co.uk/tech-media-invest-100/top-100 > > This electronic message transmission contains information > from OnRelay, Ltd., that may be confidential or privileged. > The information is intended solely for the recipient and use > by any other party is not authorised. If you are not the > intended recipient, be aware that any disclosure, copying, > distribution or use of the contents of this information or > any attachment, is prohibited. If you have received this > electronic transmission in error, please notify us > immediately by electronic mail ([email protected]) and delete > this message, along with any attachments, from your computer. > Registered in England No 04006093 | Registered Office 1st > Floor, 236 Gray's Inn Road, London WC1X 8HL > > > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
