I don't follow you. You can't do the instant messages on a polycom phone. I made a wiki page on "setting an expectation" for IM "how does this work". You need spark or pidgin on a pc as a companion to a polycom. You need the bria im account on a bria. I think there is a footnote about NOT using the spark or pidgin with a bria, etc, ior you get stuck statuses.
Please read the page. You are doing something in a way I don't understand. The message should not be received on a polycom phone. Maybe you are doing a buddy status on polycom. Who told you to do that. If so, that will never work. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: Jake Ballamis <[email protected]> To: Tony Graziano <[email protected]>; [email protected] <[email protected]> Sent: Mon May 17 13:31:01 2010 Subject: RE: [sipx-users] Instant messaging Ok, let me see if I can get more granular with my explanation. I was in a hurry before and didn't give the detail I should have. I apologize. I am running sipXecs 4.2 with Polycom 650 phones. On my phone, I went to Menu > Features > Messages > Instant Messenger > New. I entered the extension I want to send the message to. In this case, 200. I press "OK", then chose "Edit" to add the message. When finished, I press "Send". The message is sent to the phone. When I look at the phone, the message is displayed where the alerts are displayed: Beneath the date and time. On the recipient handset, I drill down as I did above, going to Menu > Features > Messages > Instant Messenger. I see the message there and clear it. I then exit out to the home screen. The message is still there. I drill back down to the Instant Messenger option, there are no messages. I have tried rebooting the phone, but the message is still present. I have looked through the wiki as you suggested, Tony, but it didn't have any information that appears relevant to this issue. Jake Ballamis Technical Support Manager p. 801-566-TECH (8324) f. 801-208-9317 [email protected] This e-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged information. Copying, forwarding or distributing this message by persons or entities other than the addressee is prohibited. If you have received this e-mail in error, please contact the sender immediately and delete the material from any computer, This e-mail may have been monitored for policy compliance. -----Original Message----- From: Tony Graziano [mailto:[email protected]] Sent: Friday, May 14, 2010 7:47 PM To: Jake Ballamis; [email protected] Subject: Re: [sipx-users] Instant messaging I don't think I follow you. I think if you go to the wiki Wiki.sipfoundry.org And search for: xmpp how does this work? You will see I've given you an example of why this happens and what to use and not use in general. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: [email protected] <[email protected]> To: [email protected] <[email protected]> Sent: Fri May 14 21:34:14 2010 Subject: [sipx-users] Instant messaging When I upgraded to 4.2, I did a quick test of the IM system. I sent a message from my phone to my office manager's phone. The problem, we can't get rid of that message. I've tried rebooting the phone and we've cleared all the messages on the phone. Suggestions? Jake Ballamis Technical Support Manager p. 801-566-TECH (8324) f. 801-208-9317 [email protected] <mailto:[email protected]> This e-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged information. Copying, forwarding or distributing this message by persons or entities other than the addressee is prohibited. If you have received this e-mail in error, please contact the sender immediately and delete the material from any computer, This e-mail may have been monitored for policy compliance. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
