Wipe the phone to defaults. Delete the user you created in sipx for the phone.
make sure if your phone is local, you use 3.1.3revc or 3.2.3 9do not use 3.2.3 if phone is remote). Create the user. Add the line to the phone and ONLY enable instant messaging for the user at the sipx line (i.e. 200). Login to IM with pidgin or spark. Boot the phone and ensure it registers. Whatever you are doing (enabling messaging at the polycom phone level in sipxconfig), is not going to work. On Mon, May 17, 2010 at 2:04 PM, Jake Ballamis < [email protected]> wrote: > I promise, I did it exactly as I stated below. Sounds like I might need > to either place a call to Polycom or delete the handset and add it > again. > > Jake Ballamis > Technical Support Manager > p. 801-566-TECH (8324) > f. 801-208-9317 > [email protected] > > > This e-mail is intended solely for the person or entity to which it is > addressed and may contain confidential and/or privileged information. > Copying, forwarding or distributing this message by persons or entities > other than the addressee is prohibited. If you have received this e-mail > in > error, please contact the sender immediately and delete the material > from > any computer, This e-mail may have been monitored for policy compliance. > > > -----Original Message----- > From: JOLY, ROBERT (ROBERT) [mailto:[email protected]] > Sent: Monday, May 17, 2010 11:47 AM > To: Jake Ballamis; Tony Graziano; [email protected] > Subject: RE: [sipx-users] Instant messaging > > > Ok, let me see if I can get more granular with my > > explanation. I was in a hurry before and didn't give the > > detail I should have. I apologize. > > Not a problem. Most times, it's hard to converge on the right solution > without the full background. > > > > I am running sipXecs 4.2 with Polycom 650 phones. > > > > On my phone, I went to Menu > Features > Messages > Instant > > Messenger > New. I entered the extension I want to send the > > message to. In this case, 200. > > > > I press "OK", then chose "Edit" to add the message. When > > finished, I press "Send". The message is sent to the phone. > > > > When I look at the phone, the message is displayed where the > > alerts are > > displayed: Beneath the date and time. On the recipient > > handset, I drill down as I did above, going to Menu > > > Features > Messages > Instant Messenger. I see the message > > there and clear it. I then exit out to the home screen. The > > message is still there. I drill back down to the Instant > > Messenger option, there are no messages. > > > > I have tried rebooting the phone, but the message is still present. > > > > I have looked through the wiki as you suggested, Tony, but it > > didn't have any information that appears relevant to this issue. > > > Thanks for explaining this further. The Instant Messaging server > introduced in 4.2 is XMPP-based and can be used by XMPP-compatible > clients like pidgin for example. The experiment of sending an IM from > one polycom to the other does not make use of that IM server at all. > The Polycoms simply exchange IMs using SIP SIMPLE which get routed by > sipXecs's SIP Proxy and is something you can do with versions of sipXecs > that predate the introduction of the IM Server. Now, as far as figuring > out why polycom does not clear the messages, I have no clue - I never > use SIP SIMPLE to exchange IMs. Having said that, if you want to see > the IM integration we did in action, I suggest you download a nice (and > free) XMPP IM client such as Pidgin, create a few SIP accounts with IM > enabled and exchange messages between clients that way. > > And in case you are wondering, there is no supported way of exchanging > IMs between an XMPP client like Pidgin and a SIP SIMPLE client like > Polycom on sipXecs. > > bob > > > > > > > > > Jake Ballamis > > Technical Support Manager > > p. 801-566-TECH (8324) > > f. 801-208-9317 > > [email protected] > > > > > > This e-mail is intended solely for the person or entity to > > which it is addressed and may contain confidential and/or > > privileged information. > > Copying, forwarding or distributing this message by persons > > or entities other than the addressee is prohibited. If you > > have received this e-mail in error, please contact the sender > > immediately and delete the material from any computer, This > > e-mail may have been monitored for policy compliance. > > > > > > -----Original Message----- > > From: Tony Graziano [mailto:[email protected]] > > Sent: Friday, May 14, 2010 7:47 PM > > To: Jake Ballamis; [email protected] > > Subject: Re: [sipx-users] Instant messaging > > > > I don't think I follow you. > > > > I think if you go to the wiki > > > > Wiki.sipfoundry.org > > > > And search for: xmpp how does this work? > > > > You will see I've given you an example of why this happens > > and what to use and not use in general. > > > > ============================ > > Tony Graziano, Manager > > Telephone: 434.984.8430 > > Fax: 434.984.8431 > > > > Email: [email protected] > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > Fax: 434.984.8427 > > > > Helpdesk Contract Customers: > > http://www.myitdepartment.net/gethelp/ > > > > ----- Original Message ----- > > From: [email protected] > > <[email protected]> > > To: [email protected] <[email protected]> > > Sent: Fri May 14 21:34:14 2010 > > Subject: [sipx-users] Instant messaging > > > > When I upgraded to 4.2, I did a quick test of the IM system. > > I sent a message from my phone to my office manager's phone. > > The problem, we can't get rid of that message. I've tried > > rebooting the phone and we've cleared all the messages on the phone. > > > > > > > > Suggestions? > > > > > > > > Jake Ballamis > > > > Technical Support Manager > > > > p. 801-566-TECH (8324) > > > > f. 801-208-9317 > > > > [email protected] <mailto:[email protected]> > > > > > > > > > > > > This e-mail is intended solely for the person or entity to > > which it is addressed and may contain confidential and/or > > privileged information. > > Copying, forwarding or distributing this message by persons > > or entities other than the addressee is prohibited. If you > > have received this e-mail in error, please contact the sender > > immediately and delete the material from any computer, This > > e-mail may have been monitored for policy compliance. > > _______________________________________________ > > sipx-users mailing list [email protected] List > > Archive: http://list.sipfoundry.org/archive/sipx-users > > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > sipXecs IP PBX -- http://www.sipfoundry.org/ > > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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