http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html
<http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html>look here. On Fri, Jul 16, 2010 at 5:00 PM, Josh Patten <[email protected]>wrote: > http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip550.html > > I don't see it > > Josh Patten > Assistant Network Administrator > Brazos County IT Dept. > (979) 361-4676 > > > On 7/16/2010 3:49 PM, Tony Graziano wrote: > > FWIW - Firmware 3.3.0 is now posted... though you may still have the same > problem. > > On Fri, Jul 16, 2010 at 12:36 PM, Josh Patten <[email protected]>wrote: > >> I have now confirmed this is not a problem with the gateways. I posted a >> ticket here: >> http://track.sipfoundry.org/browse/XX-8652 >> Even with firmware 3.1.3revC this is still happening. >> >> >> Josh Patten >> Assistant Network Administrator >> Brazos County IT Dept. >> (979) 361-4676 >> >> >> On 7/16/2010 10:29 AM, Tony Graziano wrote: >> >>> So the question still remains if it happens with firmware 3.13RevC. >>> >>> Its the polycom complaining... 3.2 aint all that. >>> ============================ >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> ----- Original Message ----- >>> From: [email protected] >>> <[email protected]> >>> To: [email protected]<[email protected]> >>> Sent: Fri Jul 16 11:27:35 2010 >>> Subject: Re: [sipx-users] Help with Patton gateway >>> >>> EDIT - This also seems to be occuring with my Audiocodes gateways as >>> well so apparently it's not isolated just to the Patton gateways. >>> >>> Josh Patten >>> Assistant Network Administrator >>> Brazos County IT Dept. >>> (979) 361-4676 >>> >>> >>> On 7/16/2010 10:23 AM, Josh Patten wrote: >>> >>> >>>> I'm forwarding the support request I sent to Patton regarding a >>>> problem with their gateways and sipX. Here is where the engineer said >>>> things are going wrong: >>>> >>>> Line 1068, the smartnode sends BYE to polycom to ip 10.200.24.250 as >>>> showed below: >>>> >>>> 23:39:24 SIP_TR> [STACK]> Stack: to 10.200.24.250 >>>> BYE sip:[email protected] <sip%[email protected]>;x-sipX-nonat >>>> SIP/2.0 >>>> Via: SIP/2.0/UDP 10.200.50.11:5060;branch=z9hG4bKaba231ea2aa038eb1 >>>> Route: >>>> >>>> <sip:10.200.24.250:5060;lr;sipXecs-CallDest=LOCL;sipXecs-rs=*auth~.*from~MTRCRjc0MkYtNzZERkIzMTY$60.900_ntap*id~Mjg4ODUtNTg4NA$60$60!df02a35b10ef9ba395dee26f5cb05618> >>>> Max-Forwards: 70 >>>> From:<sip:[email protected]<sip%[email protected]> >>>> ;user=phone>;tag=1105402544 >>>> To: "Josh >>>> Patten"<sip:[email protected]<sip%[email protected]> >>>> >;tag=14BF742F-76DFB316 >>>> Call-ID: [email protected] >>>> <mailto:[email protected]> >>>> CSeq: 12761 BYE >>>> User-Agent: Patton SN4524 JO EUI 00a0ba05061C R5.T 2010-05-20 H323 SIP >>>> FXS FXO M5T SIP Stack/4.0.29.29 >>>> Content-Length: 0 >>>> >>>> >>>> Line 1093, Polycom answered back with message error 481 as showed below: >>>> >>>> 23:39:24 SIP_TR> [STACK]< Stack: from 10.200.24.250 >>>> SIP/2.0 481 Call Leg/Transaction Does Not Exist >>>> Via: SIP/2.0/UDP 10.200.50.11:5060;branch=z9hG4bKaba231ea2aa038eb1 >>>> From:<sip:[email protected]<sip%[email protected]> >>>> ;user=phone>;tag=1105402544 >>>> To: "Josh >>>> Patten"<sip:[email protected]<sip%[email protected]> >>>> >;tag=14BF742F-76DFB316 >>>> Cseq: 12761 BYE >>>> Call-Id: [email protected] >>>> <mailto:[email protected]> >>>> User-Agent: PolycomSoundPointIP-SPIP_550-UA/3.2.2.0477 >>>> Accept-Language: en >>>> Content-Length: 0 >>>> Date: Tue, 13 Jul 2010 23:39:24 GMT >>>> >>>> Do you know why the polycom is sending this message instead to >>>> terminate the call? >>>> >>>> I honestly don't know why that's happening. Could someone on this list >>>> with a little more SIP knowledge point out where it's going wrong? >>>> >>>> I have attached the original debug and the original email dialog. If I >>>> need to get a snapshot let me know and I will. >>>> >>>> -------- Original Message -------- >>>> Subject: Re: [Support #54038]: Consultative (attended) transfer >>>> to >>>> auto attendant in sipXecs causes incomplete transfer on phone >>>> Date: Tue, 13 Jul 2010 18:47:06 -0500 >>>> From: Josh Patten<[email protected]> >>>> To: [email protected] >>>> >>>> >>>> >>>> Debug is attached. >>>> >>>> Here is the call scenario: >>>> >>>> 4676 calls 95745699 >>>> Patton strips the 9, dialing 5745699 >>>> Once connected, 4676 initiates a consultative (attended) transfer to >>>> 4310 which is an auto attendant >>>> After connected to the auto attendant, 4676 completes the consultative >>>> transfer. The call is transferred but appears to be on hold on the >>>> phone. The only way to clear this ghost call is to un-hold then end >>>> the call. >>>> Josh Patten >>>> Assistant Network Administrator >>>> Brazos County IT Dept. >>>> (979) 361-4676 >>>> >>>> On 7/13/2010 2:44 PM, Patton Electronics Technical Support wrote: >>>> >>>> >>>>> ====== Please reply above this line ====== >>>>> Hello Josh, >>>>> >>>>> Thanks for contacting Patton Support. >>>>> >>>>> Please run these debug commands via telnet and send me the output as >>>>> a .txt file so we can see why the call is not being disconnected: >>>>> >>>>> >>>>> enable >>>>> show running-config >>>>> show port fxo detail 5 >>>>> debug fxo >>>>> debug ccfxo >>>>> debug call-router detail 5 >>>>> debug call-control detail 5 >>>>> debug context sip-gateway transport detail 5 >>>>> debug context sip-gateway error detail 5 >>>>> >>>>> I have attached a debugging tutorial for reference. >>>>> >>>>> Regards, >>>>> >>>>> Daniel Lizaola >>>>> Technical Support Engineer >>>>> Patton Electronics Co >>>>> 7622 Rickenbacker Drive >>>>> Gaithersburg MD 20879 USA >>>>> t: +1 301-975-1000 >>>>> f: +1 301-869-9293 >>>>> w: http://www.patton.com >>>>> >>>>> Please consider your environmental responsibility before printing >>>>> this e-mail. >>>>> >>>>> Ticket History *Josh Patten* (Client) Posted On: 09 Jul 2010 09:54 PM >>>>> >>>>> ------------------------------------------------------------------------ >>>>> >>>>> Here is the dialing scenario laid out in the attached debug: >>>>> >>>>> 3001 dials 95745699 >>>>> Patton gateway strips 9 off and dials 5745699 on FXO hunt group >>>>> Once connected, 3001 performs an attended transfer to 4310, an auto >>>>> attendant, by pressing transfer then dialing 4310 >>>>> Once connected, 3001 presses transfer again to complete the transfer. >>>>> 5745699 is transfered to the auto attendant, but the call on the >>>>> transferring phone is put on hold (even though it is no longer an >>>>> active >>>>> call). To end this "ghost call" the user has to resume the ghost call >>>>> then hang up. >>>>> >>>>> I have attached a debug and a copy of my configuration. Please let me >>>>> know if you need anything else. >>>>> >>>>> >>>>> >>>>> Attachments aa_debug.txt (496.75 KB) >>>>> SmartNode-4524.cfg (8.64 KB) >>>>> >>>>> >>>>> >>>>> Ticket Details >>>>> Ticket ID: 54038 >>>>> Department: Support for NA/LA/APAC >>>>> Priority: Standard >>>>> Status: Waiting for Response >>>>> >>>>> >>>>> >>>> _______________________________________________ >>>> sipx-users mailing list [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>> >>>> >>> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
