Did you try restarting presence server?
============================
Tony Graziano, Manager
Telephone: 434.984.8430
Fax: 434.984.8431

Email: [email protected]

LAN/Telephony/Security and Control Systems Helpdesk:
Telephone: 434.984.8426
Fax: 434.984.8427

Helpdesk Contract Customers:
http://www.myitdepartment.net/gethelp/

----- Original Message -----
From: [email protected]
<[email protected]>
To: sipx-users <[email protected]>
Sent: Mon Aug 09 06:13:59 2010
Subject: Re: [sipx-users] Polycom speed dial entries

Sorry to resurrect this thread but we seem to have a similar problem. Most
(if not all) of our users have recently lost the speed dials on their phones
(Polycom 650's). I can see the users speed dials on the SipX config server
but when I 'Save and Update Phones' they don't reappear on the handsets. Any
ideas? Everything seems to have been fine up until the beginning of last
week :-/

TIA

Huw
-- 
Huw Wyn Jones
Systems Administrator
Coleg Meirion Dwyfor

[email protected]


----- Original Message -----
From: "Dale R WORLEY (Dale)" <[email protected]>
To: "mkitchin public" <[email protected]>,
[email protected]
Sent: Tuesday, 20 July, 2010 18:19:46 GMT +00:00 GMT Britain, Ireland,
Portugal
Subject: Re: [sipx-users] Polycom speed dial entries

________________________________________
From: [email protected]
[[email protected]] On Behalf Of Matthew Kitchin
(Public) [[email protected]]

I had to push out profiles to all phones last night. I do have the server
set to allow phones to upload their settings. When the phones rebooted,
users lost the speed dial entries they had stored on their phones. Is this
expected? Is the solution to tell them to add them through the web
interface?
_______________________________________________

Yes, and yes.

Using the web interface also has the advantage that the same speed dials are
set on every phone "ownd" by that user.

Dale
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