I have an installation that doesn't use a receptionist, and has all calls from one gateway going through the auto attendant. On the auto attendant, straightforward setup, dial one, extension this, dial two, extension this, or dial by name or extension number.
If a call comes into the auto attendant via their analog gateway, and selects an option from the menu that rings a phone and then goes to voicemail, the voicemails are lost. If the caller simply dials the extension from the auto attendant, the voicemails are received. If an internal call dials the auto attendant, selects an option from the tree, rings the phone and then goes to voicemail the voicemail is received. It seems odd that you hear the voicemail announcement, you record the message, yet it is not there. I've looked in the director for various extensions after leaving these messages and the files are not created. Is there a simple disconnect supervision that is missing at the end of the recording? Gateway is an Audio Codes MP118 FXO. Running 4.2.1 on sipXecs, running 5.8 on the Audiocodes gateway. I'm assuming a trace will be needed to troubleshoot this, but until that is completed, has anyone seen this type of behavior? Any Freeswitch files that might give a clue as to what this is doing or what is missing to complete the recording?
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