Bang went the nail with one strike. You make a good hammer! On Wed, Aug 11, 2010 at 11:55 AM, Todd Hodgen <[email protected]> wrote:
> You nailed it Tony. Thanks for the troubleshooting tip. The trunk was > staying up during the entire message recording, and pressing # did cause the > recording to get written out to file. It turned out to be supervision on > the trunks. It was enabled on the Analog side, but not the SIP side. Once > I turned it on with the SIP side, it started behaving like a good little > sipXecs. > > > > Thanks for the help. > > > > *From:* Tony Graziano [mailto:[email protected]] > *Sent:* Tuesday, August 10, 2010 10:56 AM > *To:* Todd Hodgen > *Cc:* [email protected] > *Subject:* Re: [sipx-users] Question regarding Audio Codes and Freeswitch > media > > > > (I'd like to hear Josh's response to this) > > > > A log snippet from the gateway would be good too. It sounds like disconnect > supervision, but does the call show active while you think you are recording > it in the CDR table? If you "think" you are recording it but you get DEAD > SILENCE is one thing. Can you press "#" when done to see if it actually > completes and delivers the voicemail? THEN it is having an issue with > disco/supervision. > > > > A trace might be needed, but if it is something at the gateway only the > gateway would have the more meaningful details. > > > > I have a 6 letter solution for this, but its hard to do that now... > > > > Josh went through this at a site with some pretty horrible POTS lines, and > I think he worked his way around it by replacing the gateways because > nothing else worked in his instance. Do you know what the LEC is sending for > disconnect? Polarity reversal? > > On Tue, Aug 10, 2010 at 1:48 PM, Todd Hodgen <[email protected]> wrote: > > I have an installation that doesn’t use a receptionist, and has all calls > from one gateway going through the auto attendant. On the auto attendant, > straightforward setup, dial one, extension this, dial two, extension this, > or dial by name or extension number. > > > > If a call comes into the auto attendant via their analog gateway, and > selects an option from the menu that rings a phone and then goes to > voicemail, the voicemails are lost. If the caller simply dials the > extension from the auto attendant, the voicemails are received. > > > > If an internal call dials the auto attendant, selects an option from the > tree, rings the phone and then goes to voicemail the voicemail is received. > > > > It seems odd that you hear the voicemail announcement, you record the > message, yet it is not there. I’ve looked in the director for various > extensions after leaving these messages and the files are not created. Is > there a simple disconnect supervision that is missing at the end of the > recording? > > > > Gateway is an Audio Codes MP118 FXO. Running 4.2.1 on sipXecs, running 5.8 > on the Audiocodes gateway. > > > > I’m assuming a trace will be needed to troubleshoot this, but until that is > completed, has anyone seen this type of behavior? Any Freeswitch files that > might give a clue as to what this is doing or what is missing to complete > the recording? > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
_______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
