(I'd like to hear Josh's response to this) A log snippet from the gateway would be good too. It sounds like disconnect supervision, but does the call show active while you think you are recording it in the CDR table? If you "think" you are recording it but you get DEAD SILENCE is one thing. Can you press "#" when done to see if it actually completes and delivers the voicemail? THEN it is having an issue with disco/supervision.
A trace might be needed, but if it is something at the gateway only the gateway would have the more meaningful details. I have a 6 letter solution for this, but its hard to do that now... Josh went through this at a site with some pretty horrible POTS lines, and I think he worked his way around it by replacing the gateways because nothing else worked in his instance. Do you know what the LEC is sending for disconnect? Polarity reversal? On Tue, Aug 10, 2010 at 1:48 PM, Todd Hodgen <[email protected]> wrote: > I have an installation that doesn’t use a receptionist, and has all calls > from one gateway going through the auto attendant. On the auto attendant, > straightforward setup, dial one, extension this, dial two, extension this, > or dial by name or extension number. > > > > If a call comes into the auto attendant via their analog gateway, and > selects an option from the menu that rings a phone and then goes to > voicemail, the voicemails are lost. If the caller simply dials the > extension from the auto attendant, the voicemails are received. > > > > If an internal call dials the auto attendant, selects an option from the > tree, rings the phone and then goes to voicemail the voicemail is received. > > > > It seems odd that you hear the voicemail announcement, you record the > message, yet it is not there. I’ve looked in the director for various > extensions after leaving these messages and the files are not created. Is > there a simple disconnect supervision that is missing at the end of the > recording? > > > > Gateway is an Audio Codes MP118 FXO. Running 4.2.1 on sipXecs, running 5.8 > on the Audiocodes gateway. > > > > I’m assuming a trace will be needed to troubleshoot this, but until that is > completed, has anyone seen this type of behavior? Any Freeswitch files that > might give a clue as to what this is doing or what is missing to complete > the recording? > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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