I will open a JIRA issue tomorrow. -----Original Message----- From: "Todd Hodgen" <[email protected]> Date: Tue, 17 Aug 2010 18:20:23 To: 'Matthew Kitchin \(public/usenet\)'<[email protected]>; 'Tony Graziano'<[email protected]> Cc: <[email protected]> Subject: RE: [sipx-users] 4.2.1 - Polycom error - Config file error 0x0
I would agree that it is an issue. The Polycom 450 was supported in 4.0.2. Auto discovery of the Polycom phones was introduced in 4.2. You should be able to get a phone up and running, without a line, and you can actually make calls with it prior to assigning a line to it. Time to write up a JIRA issue me thinks. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Matthew Kitchin (public/usenet) Sent: Tuesday, August 17, 2010 2:47 PM To: Tony Graziano Cc: [email protected] Subject: Re: [sipx-users] 4.2.1 - Polycom error - Config file error 0x0 It seems to me something has changed or is broken. I have never had any problem booting a Polycom soundpoint 450, 550, or soundstation 6000 on a 4.0.4 or a 4.2.1 system and I have never created and/or pushed a profile first. I have always booted them first to get the IP/MAC. It had become a breeze on 4.2.1 as they were always even auto configured for me. I just added a line and changed the description. On 8/17/2010 4:21 PM, Tony Graziano wrote: > I think there is an issue here. I know that a line "should" preconfigure in > 4.2.x, without the need to have a config file for the phone. The 0x0 error > means there is bno config file to load. > > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: Matthew Kitchin (public/usenet)<[email protected]> > To: Tony Graziano<[email protected]> > Cc: [email protected]<[email protected]> > Sent: Tue Aug 17 17:11:30 2010 > Subject: Re: [sipx-users] 4.2.1 - Polycom error - Config file error 0x0 > > Sure enough. That did it. > That is weird to me. I certainly haven't built as many systems as many > of you guys, but I have never had to do that on 4.0.4 or 4.2.1. > On 4.0.4, I have always booted the phone, let it pull the firmware and > bootrom, and it boots up without a line associated with it. > I then look at the IP, do an arp -a<IP> on the server to get the MAC > address. Paste that in to create the new phone. > On 4.2.1, the phone has been automatically discovered under phones by > the time I click on the tab. I simply put in a description and add a line. > I am not making that up. It isn't like I have only done this a few > times. We add a new handset or 2 to our main 4.0.4 system every week. > That is how it works for me every single time. > I just built a 10 handset 4.2.1 system about a month ago. That is how it > worked. Maybe moving the handsets from one system to another could > trigger something like this? Maybe a brand new one out of the box > behaves different? > Oh well. Thank you for the help. I wish I knew why it was behaving > differently for me than my other systems have. > > On 8/17/2010 3:56 PM, Tony Graziano wrote: >> You HAVE TO push the profile in order for the phone to find one. Add a >> line to one of them, push the profile, manually reboot the phone. >> >> On Tue, Aug 17, 2010 at 4:50 PM, Matthew Kitchin (public/usenet) >> <[email protected]<mailto:[email protected]>> wrote: >> >> I am using the split file. >> I have pushed the profile to the server. I don't have any phones >> to push the firmware to yet. Normally I would wait until it is >> booted and Sipx has discovered it or I can pull the MAC off it. >> It does load the bootrom and firmware successfully (either one I >> activate) >> It gets the error after the screen with >> Welcome... >> Processing configuration..... >> >> >> >> >> On 8/17/2010 3:44 PM, Tony Graziano wrote: >>> Correct. Only suppoorted in 3.2.x and later on the 450. >>> >>> So you are using the SPLIT file, right? >>> >>> When the phone boots and grabs the firmware and bootrom it works? >>> It gives you the error code when trying to get the config file only? >>> >>> Are you SURE you pushed the profile? Gotta ask... >>> >>> On Tue, Aug 17, 2010 at 4:41 PM, Matthew Kitchin (public/usenet) >>> <[email protected]<mailto:[email protected]>> wrote: >>> >>> Brand new from scratch. >>> I have done nothing except add the Polycom firmwares. >>> >>> On 8/17/2010 3:36 PM, Tony Graziano wrote: >>>> Was this a restore/upgrade? If so did you push the profiles >>>> once the update was done? >>>> >>>> On Tue, Aug 17, 2010 at 4:24 PM, Matthew Kitchin >>>> (public/usenet)<[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> They are Soundpoint 450s. >>>> The files I'm using should definitely be supported. I >>>> have used these exact zip files on 4 other systems, so I >>>> don't see how that could be it. >>>> I have tried this combination: >>>> spip_ssip_BootROM_4_2_1_release_sig.zip >>>> spip_ssip_vvx_3_1_3RevC_release_sig_split.zip >>>> >>>> and this combination: >>>> spip_ssip_BootROM_4_2_2_release_sig.zip >>>> spip_ssip_vvx_3_2_3_release_sig_split.zip >>>> >>>> The first one is running at my corporate office on 200 >>>> phones and 1 small satellite office. >>>> The second is running at 2 small satellite offices. >>>> >>>> The xferlog contents are below if that gives any info. >>>> >>>> Tue Aug 17 20:20:21 2010 1 10.81.4.249 29200 >>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:20:26 2010 1 10.81.4.249 0 >>>> /0004f22704b2-boot.log b _ i r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:20:35 2010 1 10.81.4.249 23360 >>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:20:41 2010 1 10.81.4.249 3234 >>>> /000000000000.cfg b _ o r PlcmSpIp ftp 0 * c >>>> Tue Aug 17 20:20:41 2010 1 10.81.4.249 29200 >>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:20:41 2010 1 10.81.4.249 23501 >>>> /polycom_phone1.cfg b _ o r PlcmSpIp ftp 0 * c >>>> Tue Aug 17 20:20:42 2010 1 10.81.4.249 198273 >>>> /polycom_sip.cfg b _ o r PlcmSpIp ftp 0 * c >>>> Tue Aug 17 20:21:25 2010 1 10.81.4.249 29200 >>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:21:26 2010 1 10.81.4.249 3234 >>>> /000000000000.cfg b _ o r PlcmSpIp ftp 0 * c >>>> Tue Aug 17 20:21:26 2010 1 10.81.4.249 23360 >>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:21:31 2010 1 10.81.4.249 0 >>>> /0004f22704b2-boot.log b _ i r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:21:41 2010 1 10.81.4.249 29200 >>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:21:46 2010 1 10.81.4.249 3234 >>>> /000000000000.cfg b _ o r PlcmSpIp ftp 0 * c >>>> Tue Aug 17 20:21:47 2010 1 10.81.4.249 29200 >>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:21:47 2010 1 10.81.4.249 23501 >>>> /polycom_phone1.cfg b _ o r PlcmSpIp ftp 0 * c >>>> Tue Aug 17 20:21:48 2010 1 10.81.4.249 198273 >>>> /polycom_sip.cfg b _ o r PlcmSpIp ftp 0 * c >>>> Tue Aug 17 20:22:30 2010 1 10.81.4.249 29200 >>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:22:31 2010 1 10.81.4.249 3234 >>>> /000000000000.cfg b _ o r PlcmSpIp ftp 0 * c >>>> Tue Aug 17 20:22:31 2010 1 10.81.4.249 29200 >>>> /2345-12450-001.sip.ld b _ o r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:22:36 2010 1 10.81.4.249 0 >>>> /0004f22704b2-boot.log b _ i r PlcmSpIp ftp 0 * i >>>> Tue Aug 17 20:22:45 2010 1 10.81.4.249 29200 >>>> /2345-12450-001.bootrom.ld b _ o r PlcmSpIp ftp 0 * >>>> >>>> On 8/17/2010 3:16 PM, Tony Graziano wrote: >>>>> It usually means the bootrom or firmware that sipx is >>>>> trying to load on the phone is not supported on that model. >>>>> >>>>> You left out an important detail. Phone model. >>>>> >>>>> On Tue, Aug 17, 2010 at 4:13 PM, Matthew Kitchin >>>>> (public/usenet)<[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>> Wow. I think Mr. Murphy and his laws have taken up >>>>> residence in my >>>>> office today. >>>>> Fresh (3rd time today) install of 4.2.1 on CentOS >>>>> 5.5 64 Bit. >>>>> Everything, including DNS and DHCP are running on >>>>> the server. >>>>> Any Polycom 450 handset I try gets stuck in a >>>>> reboot loop. It always >>>>> ends up on: >>>>> config file error >>>>> error is 0x0 >>>>> >>>>> I have searched for this error, and I can't find >>>>> anything that even >>>>> remotely seems to apply to me. >>>>> >>>>> I get one warning on the diagnostic test. I can't >>>>> find a great deal of >>>>> info on this. >>>>> DHCP (Option 120) Test 8/17/10 2:41 PM >>>>> Warning >>>>> Unknown test result: 1 >>>>> * Hide details >>>>> Starting DHCP server test. >>>>> Socket Bind Exception: Address already in use >>>>> DHCPACK responce received. >>>>> Message Type: DHCPACK >>>>> Server Identifier: 10.81.4.5 >>>>> Subnet Mask: 255.255.255.0 >>>>> Router: 10.81.4.1 >>>>> Domain Name: bartlett.voip >>>>> DNS Server: 10.81.4.5, 127.0.0.1, 10.85.0.10 >>>>> TFTP Server: 10.81.4.5 >>>>> SIP Server: sipx.bartlett.voip >>>>> NTP Server: 207.171.7.152, 66.7.96.1, 149.20.54.20 >>>>> Starting SIP servers test. >>>>> Testing connectivity to SIP Server: sipx.bartlett.voip >>>>> >>>>> >>>>> My DHCP conf file looks the same as it does on my >>>>> working servers. >>>>> [r...@sipx tmp]# cat /etc/dhcpd.conf >>>>> authoritative; >>>>> ddns-update-style none; >>>>> option sip-servers-name code 120 = text; >>>>> >>>>> subnet 10.81.4.0 netmask 255.255.255.0 { >>>>> range 10.81.4.10 >>>>> 10.81.4.250; >>>>> default-lease-time 43200; >>>>> max-lease-time 43200; >>>>> option routers 10.81.4.1; >>>>> option subnet-mask 255.255.255.0; >>>>> option domain-name "bartlett.voip"; >>>>> option tftp-server-name "10.81.4.5"; >>>>> option sip-servers-name >>>>> "sipx.bartlett.voip:12000/cmcprov/login"; >>>>> option domain-name-servers 10.81.4.5,10.85.0.10; >>>>> option ntp-servers sipx.bartlett.voip; >>>>> >>>>> I have tried using both 3.2.3 and 3.1.3. I have >>>>> both of these working on >>>>> other setups. It does take whichever firmware I >>>>> activate, but gets the >>>>> same error. >>>>> I will be glad to provide any more info, but I'm >>>>> not sure where to >>>>> start. Any ideas? >>>>> _______________________________________________ >>>>> sipx-users mailing list >>>>> [email protected] >>>>> <mailto:[email protected]> >>>>> List Archive: >>>>> http://list.sipfoundry.org/archive/sipx-users/ >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> ====================== >>>>> Tony Graziano, Manager >>>>> Telephone: 434.984.8430 >>>>> sip: [email protected] >>>>> <mailto:[email protected]> >>>>> Fax: 434.984.8431 >>>>> >>>>> Email: [email protected] >>>>> <mailto:[email protected]> >>>>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>> Telephone: 434.984.8426 >>>>> sip: [email protected] >>>>> <mailto:[email protected]> >>>>> Fax: 434.984.8427 >>>>> >>>>> Helpdesk Contract Customers: >>>>> http://www.myitdepartment.net/gethelp/ >>>>> >>>>> Why do mathematicians always confuse Halloween and >>>>> Christmas? >>>>> Because 31 Oct = 25 Dec. >>>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> sip: [email protected] >>>> <mailto:[email protected]> >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> <mailto:[email protected]> >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> sip: [email protected] >>>> <mailto:[email protected]> >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> sip: [email protected] >>> <mailto:[email protected]> >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> <mailto:[email protected]> >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: [email protected] >>> <mailto:[email protected]> >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> <mailto:[email protected]> >> Fax: 434.984.8431 >> >> Email: [email protected]<mailto:[email protected]> >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> <mailto:[email protected]> >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
