It's possible it's his setup, but until he returns, I will not be able to tell. This was the first time to use his current setup for real calls.
I've run several tests here locally and am able to reproduce a problem with similar symptoms. In my tests, it is very easy to get a mic to pick up audio bleed from the headphones, even from ear-buds. If the mic sensitivity is set too high and/or the headphone volume is turned up too high, the callee can hear an echo of himself. I've recommended the following to the VIP: * run the VoIP speed test that Tony recommended and send me the results * adjust the mic and headphone volume settings * buy a better headset which has a unidirectional noise-canceling mic and earphones which do not bleed audio. He has used his current headset with Skype in the past and does not recall having this problem. This may simply be perception however. No one ever expected a Skype call to be very good so most problems were disregarded outright. He has higher hops for remote VoIP calls through sipX. I've also suggested that we look into keeping at least one POTS line, thus reducing the number of hops to the PSTN as Tony suggested, but again that will have to wait until he returns. Additionally, I've suggested he try his Skype account to see if he gets a better call, but I do not know if he's tried that and, if so, what the result is. Thanks for everyone's feedback! Stiles Paul Scheepens wrote: > Is it OK when he is using exactly the same setup in the states? > If not then probably the echo is caused by his setup. > Also, is the sound OK when he is calling a sip user on the same SipX? > > What is he using as Audio device? > Headset should be OK, Clearone Chat50 should be OK, other devices....... > > Paul > > Stiles Watson <[email protected]> wrote: > > > Sorry, I should have mentioned that the VIP is traveling overseas, not > > permanently stationed there. > > > > codec: u-law > > > > I'm not sure what his ISP is as he is using the hotel's Internet > connection. > > > > Stiles > > > > Michael Broome wrote: > > > What codec are you using and whats the ISP provider > > > M Broome > > > *CEO* > > > SATEL, inc > > > (800) 591-7033 > > > > > > > > > > > > > > > > > > > > > On Tue, Oct 5, 2010 at 10:36 AM, Stiles Watson > <[email protected] > > > <mailto:[email protected]>> wrote: > > > > > > I've got a VIP overseas using X-lite to place calls over the > public > > > Internet back to the States via our sipX. Calls go through fine, > > > but he > > > says that the some callees tell him that there is a bad echo > (all hear > > > themselves to some degree). All outbound calls go though our ITSP > > > (flowroute). All callees are on PSTN or Cell. > > > > > > Is there any way to reduce this? > > > > > > Stiles > > > _______________________________________________ > > > sipx-users mailing list > > > [email protected] > <mailto:[email protected]> > > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > > > > > > > > ------------------------------------------------------------------------ > > > > > > _______________________________________________ > > > sipx-users mailing list > > > [email protected] > > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ > > sipx-users mailing list > > [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > ------------------------------------------------------------------------ > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
