I've experimented with the XMPP stuff a bit with pidgin. One problem with it I have is that for this to work it seems like everyone has to use it as an instant messenger because the users are not automatically added to the contact list and adding a user requires them to authorize. Is there any way to just have all users on the system automatically on each others lists? There doesn't seem to be much documentation for this feature yet so maybe I just missed something.

The voice operator panel is interesting, but for the $399 cost of license supporting presence I may as well buy a 650 + sidecar for an extra $50 or less and not have another program cluttering up the screen. I will give it a try tho.


On 2011-01-20 5:46 AM, Tony Graziano wrote:
OR....

Update to firmware 3.1.3RevC, then remove the presence stuff from the phones and use XMPP for presence so the phone is not trying to parse and monitor that, I've always found that the older phones use a lot of resources to monitor BLF and you might be hitting some reliability limits. Alternately you can grab some newer phones/sidecars, or maybe try the new version of voice operator panel per the posing from yesterday


  Voice Operator Panel / XMPP : User Presence, Messaging and File
  Transfer.


On Thu, Jan 20, 2011 at 8:27 AM, Michael Picher <[email protected] <mailto:[email protected]>> wrote:

    This is a common problem with the older phones / firmware.

    3.1.3c is the best firmware on those phones...

    You might try upgrading your answering positions to 650's and
    rotate the 601's out.

    You'll need new sidecars too unfortunately.

    Mike


    On Wed, Jan 19, 2011 at 1:51 PM, Chris St Denis
    <[email protected] <mailto:[email protected]>> wrote:

        Sipx version 4.2.1

        I am running 16 polycom 501's and 2 polycom 601's.

        The 2 601 phones have sidecars and are configured with speed
        dials for
        the 17 other phones with presence. Mostly this works fine, but
        sometimes
        it seems to miss messages with a phone showing incorrect
        status such as
        staying on ringing status for an extended period. This will
        usually
        clear itself after 10s of minutes. The phones also
        occasionally lock up
        placing outgoing calls when this happens.

        A packet sniff shows sipx is sending out the correct status
        information,
        but for some reason the phones don't seem to be processing it
        reliably.

        What can be done to resolve this? I've experimented with firmware
        versions from 3.1.1 to 3.1.4 with the same results in them
        all. 3.1.6
        seems to break everything and anything else new doesn't
        support the x01
        phones.


        Also, If the phone has speed dial + presence of itself it has
        much more
        severe stability issues and will generally lock up after placing 2
        calls. This isn't really a problem since I can work around it,
        but that
        should be mentioned in the documentation if it can't be fixed.
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======================
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