Or, use a console product in place of that.  The Voice Operator Panel does a
nice job on presence, and now has xmpp integrated into it.

 

From: [email protected]
[mailto:[email protected]] On Behalf Of Michael Picher
Sent: Thursday, January 20, 2011 5:27 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Polycom 601 stability issues with presence

 

This is a common problem with the older phones / firmware.

3.1.3c is the best firmware on those phones...

You might try upgrading your answering positions to 650's and rotate the
601's out.

You'll need new sidecars too unfortunately.

Mike

On Wed, Jan 19, 2011 at 1:51 PM, Chris St Denis <[email protected]>
wrote:

Sipx version 4.2.1

I am running 16 polycom 501's and 2 polycom 601's.

The 2 601 phones have sidecars and are configured with speed dials for
the 17 other phones with presence. Mostly this works fine, but sometimes
it seems to miss messages with a phone showing incorrect status such as
staying on ringing status for an extended period. This will usually
clear itself after 10s of minutes. The phones also occasionally lock up
placing outgoing calls when this happens.

A packet sniff shows sipx is sending out the correct status information,
but for some reason the phones don't seem to be processing it reliably.

What can be done to resolve this? I've experimented with firmware
versions from 3.1.1 to 3.1.4 with the same results in them all. 3.1.6
seems to break everything and anything else new doesn't support the x01
phones.


Also, If the phone has speed dial + presence of itself it has much more
severe stability issues and will generally lock up after placing 2
calls. This isn't really a problem since I can work around it, but that
should be mentioned in the documentation if it can't be fixed.
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