Well, with the current ACD you really aren't supposed to transfer calls out of queue even... it does bad things.
On Thu, Feb 24, 2011 at 12:11 PM, Matthew Kitchin (public/usenet) < [email protected]> wrote: > I must be missing something.... > I don't have this problem at all. I don't experience anything like what > is described below or in the ticket. Maybe I'm not reading it correctly. > I just placed a call from the PSTN to my ACD queue. I answered it on one > of the agent's phones, and then transferred it to another internal > extension. No problem at all. We do it constantly. > Is that what is being described as not working? > Reading again below, is it just that it can't transfer to another ACD > queue? In the jira ticket, it seems to indicate you can't transfer to > anything. > > On 2/24/2011 2:01 PM, Jason Mitchell wrote: > > I'm currently using sipxecs-4.2.1-100820-x86_64 and we are running into > http://track.sipfoundry.org/browse/XX-4997 (transferring calls between > ACD's don't work). > > > > Here's our setup: > > We have a customer service hotline ran by an ACD queue. 25% of the calls > are actually for another service department. Which is on another ACD > queue. When the agent tries to transfer to the other queue it fails (blind > transfer or normal). Right now the customer service hotline is taking a > message and sending via email to the other department. > > > > The last comment in xx-4997 is from 2010-08-22 so seems like its not > going to be fixed with current software. > > > > Does Open ACD have this ability? > > > > In the mean time I'm thinking I can either have them: > > 1) Transfer the call to a voicemail box > > 2) Transfer to another number that has call forwarding setup to the ACD > queue > > > > Would the 2nd suggestion actually work? > > > > > > _______________________________________________ > > sipx-users mailing list > > [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- There are 10 kinds of people in this world, those who understand binary and those who don't. [email protected] blog: http://www.sipxecs.info call: sip:[email protected]
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