Re: [sipx-users] Polycom 8002

Matthew Kitchin (public/usenet) Thu, 19 May 2011 18:23:49 -0700

Feel free to continue the ticket with Polycom if you like. I can give you the contact info for the guys handling it.
I stopped when my issues were resolved and/or remaining problems appeared to be caused by my ITSP.

On 5/19/2011 5:18 PM, Mark Wood wrote:

Yes, they had originally sent me that firmware for the 8002’s, but it doesn’t load!

In our testing we found one additional problem. When a user calls the voicemail extension(101) they can only get so far in the options menu and the call is dropped. If they call from the outside and the call goes into their voicemail and they press # everything proceeds without incident. Also some station to station calls that transfer into voice mail make the wireless behave strangely(ring no answer on the caller side)

Thanks,

Mark W. Wood

office: (760)202-0224   X2010

www.redphonetech.com

From: Matthew Kitchin (public/usenet) [mailto:[email protected]]
Sent: Thursday, May 19, 2011 11:28 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Polycom 8002

Cool. It is a tiny bit more cumbersome than a soundpoint for sure. I will write up a wiki entry.
Were you able to get the firmware updated on the handsets without the Handset Administration Tool?

On 5/19/2011 1:08 PM, Mark Wood wrote:

Transfers work, procedure is customer described as “cumbersome”, but it works.

Thanks,

Mark W. Wood

office: (760)202-0224   X2010

www.redphonetech.com

From: Mark Wood [mailto:[email protected]]
Sent: Wednesday, May 18, 2011 8:13 AM
To: 'Discussion list for users of sipXecs software'
Subject: Re: [sipx-users] Polycom 8002

Got the new firmware and got it installed. Haven’t tried the transfers yet, I will report back.

Thanks,

Mark W. Wood

office: (760)202-0224   X2010

www.redphonetech.com

From: Matthew Kitchin (public/usenet) [mailto:[email protected]]
Sent: Wednesday, May 18, 2011 7:45 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Polycom 8002

That is no fun.
So Polycom did give you the new firmware and you were able to get it loaded?
Have you been able to test transfers when the call originates from the PSTN? If all is well, I will write up a wiki entry.

On 5/18/2011 9:29 AM, Mark Wood wrote:

Yup, I had to order 5 to replace the 8002’s that I originally spec’d to the customer. Got them to work on my inhouse network and cutting the customer system today. Got a crazy problem with their network not allowing phones to see the tftp server so my phones won’t register. Hopefully I can get that sorted out.

Thanks,

Mark W. Wood

office: (760)202-0224   X2010

www.redphonetech.com

From: Matthew Kitchin (public/usenet) [mailto:[email protected]]
Sent: Wednesday, May 18, 2011 6:24 AM
To: Michael Picher; Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Polycom 8002

I was hoping at least 1 other person would try out the 8020 and see if they experience the transfer issue that is apparently caused by my itsp. I believe Mark ordered a 8020. If he doesn't have any trouble, I will gladly put a write-up on the wiki.

On 5/18/2011 4:31 AM, Michael Picher wrote:

One or both of you might want to put some notes in the wiki regarding both of these devices.

On Fri, May 13, 2011 at 8:13 PM, Matthew Kitchin (usenet/public) <[email protected]> wrote:

For what its worth, you now qualify as multiple. You are the second in the last month or so to post about that model. You seem to have received a more thorough response than the last person. I bought an 8020 first go around several months ago. After a week or 2, I gave up and returned it. I tried out 5 or so other brands. I got one cisco/linksys model to work pretty well, and they end of lifed it. After lots of dead ends, I went back to polycom and talked with their sales and engineering team. They were confident the 8020 would work for me, so I bought it again. At their recommendation, I bought a cradle that allowed me to use th admin tool. I got a lot farther, but it was crashing on inbound calls (I think). We did probably 20 rounds of wifi wireshark captures and firmware updates. They were very responsive. We resolved every situation except transfers. They and the sipx developers decided it was my ITSP dropping the call. My ITSP, Verizon, agreed. I have not had time to tr
oubleshoot that with them, and it isn't really important for my setups. So, the 8020 is working well for us.
-----Original Message-----
From: Mark Wood <[email protected]>
Sender: [email protected]
Date: Fri, 13 May 2011 14:45:59
To: 'Discussion list for users of sipXecs software'<[email protected]>
Reply-To: Discussion list for users of sipXecs software

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Subject: Re: [sipx-users] Polycom 8002

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Re: [sipx-users] Polycom 8002

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