I've had the same issue a few times during my system setup on a cole of 550's. 
Each time the mwi was lit for a line whose voicemail was disabled, so I don't 
know where it got the notification to light the light from.


Sent from my iPad

On Aug 15, 2011, at 11:16 AM, "Tony Graziano" 
<[email protected]<mailto:[email protected]>> wrote:


honestly I have had the same problem what's a nother new install and have a 
phone that will not extinguish mail no matter what. that system does not have 
internet access so access takes a long time. I'm happy to review the log files 
for you since it will probably help me also.

On Aug 15, 2011 11:06 AM, "Tony Graziano" 
<<mailto:[email protected]>[email protected]<mailto:[email protected]>>
 wrote:
> leave it a voicemail from the handset and then delete it
> On Aug 15, 2011 11:05 AM, "Philippe Laurent" 
> <<mailto:[email protected]>[email protected]<mailto:[email protected]>> wrote:
>> Had the opportunity to restore sipx after a hard drive failure last night
> at
>> a client location. It worked very well (scary how easy it was), with one
>> exception: the MWI indicator on the Polycom IP550 phones will not
>> extinguish. I've disabled/enabled permissions for vm, restarted the
> Message
>> Waiting service, sent profiles and restarted the phones. Nothing seems to
>> work.
>>
>> There are no vm on the extensions.
>>
>> Is there a database entry or script I can run to tell sipx to quit telling
>> the phone that it has a vm waiting?
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