If you restored the way you said, you would be better off starting over. IF you had exported the data and imported it (which was suggested to you in lieu of upgrading straight to 4.4.0), or updating "linear", you would not be having this issue.
You will find the community very helpful, but it makes it difficult for people to want to help you when you create more issues because you are not following sound advice. To create the voicemail box from scratch, delete the user and recreate it might be one approach. I am not sure it will properly adjust the voicemail settings though. I don;t think 4.4. even properly deletes the voicemail yet, so improper settings will also remain. IF I were you I would go back and update a restored 4.0.5 to 4.2.1 then 4.4.0 and take that backup to your existing 4.4.0 system. IF it were me, and it is not, I would move everything back to 4.0.4 and update it to 4.0.5 and do a linear upgrade. OR i would import from the 4.0.4 to a clean 4.4.0 install. other than that, i am not sure you know how to ask clearly what you are trying to do IN THE STATE you have put yourself in. If you want to know how to administer the system, see the wiki. It's very clear to create a user with a new mailbox. The wiki does not contend with the instance of "in case you did this in a way you never should have" then you cant use the wiki. You can certainly delete the users, but ALSO their voicemail folders, reimport them and let the users recreate their greetings, but there is NO guarantee they will work. In the future, you should aim before firing, or at least listen and understand the advice given you before taking an action you were told NOT TO do. On Tue, Aug 23, 2011 at 1:43 PM, <[email protected]> wrote: > We aren’t concerned about the old voicemail settings at this point. How do > we setup the voicemail from scratch. We need to setup a voicemail for each > phone and the 4 individual companies also need to have a general mailbox. > How do we setup the voicemail for the phones and any general mailboxes? > > > > > > > > > > It is almost assured that doing a non-linear upgrade will cause issues > especially with voicemail and email forwarding. For you I recommend doing a > fresh 4.0.5 install, restore your configuration and voicemail, then perform > a 4.2.1 upgrade, test everything and make sure it's running, then perform > the 4.4 upgrade, then test everything and make sure it's running. No other > way is supported. > > > > From: [email protected] [mailto:[email protected]] > Sent: Tuesday, August 23, 2011 12:40 PM > To: '[email protected]' > Cc: '[email protected]' > Subject: [sipx-users] Email and VoiceMail Issues After Upgrade From Sipexs > 4.0.1-015823 to SipXecs 4.4.0 > > > > We didn’t do an upgrade. We did a fresh install to a virtual machine and > restored the config. I see that Josh Patten upgraded from > 4.0.5>4.2.1>4.4.0 but I have a lot of reponses on other issues and may have > missed an email upgrading to 4.2.1 1st. So doing a fresh install of 4.4.0 > as we did and restoring the configs can also cause issues? If so what are > the issues. Will it cause the issues described here? > > > > > > > > like you were advised, not to do a straight upgrade. you should have gone to > 4.2.1 then4.4.0. > > On Aug 23, 2011 11:06 AM, <[email protected]> wrote: >> We recently had to upgrade our client's phone system From Sipexs >> 4.0.1-015823 to SipXecs 4.4.0 because they were unable place or receive >> outside calls. I had submitted an email on that issue with subject of "Re: >> [sipx-users] Attempt To Make Callls But Never Successully >> Invite Sent Over and Over" We were able to get the phone system >> functioning again by installing 4.4 on a virtual machine. However their >> voicemail isn't working and they had a Ringtone setup for each individual >> company so they can easily distinguish which company is receiving the >> call. >> After the restore the ringtones are no longer working. We tried to restore >> the latest voicemail config that was backed up on the 4.0.1-015823 system, >> but it says it was invalid or incomplete. On the ringtone issue, they have >> tried to setup the ringtones as they had before and they say it appears to >> accept the changes, but all calls ring the same no matter what. Are there >> any compatibility issues with the voicemail between these versions and >> what >> do we need to do to resolve the voicemail issues. Does anyone have any >> suggestions on the Ringtone issues? They are using PolyCom SoundPoint IP >> 650 and 330 phones. I do not know what firmware each has yet or if they >> are all the same, but can get that if needed. > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet faxservices! _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
